Hi Ain Abdullah!Please check this KB and follow steps to get Patch data for SMP Server without internet connection.https://knowledge.broadcom.com/external/article/180645/configuring-patch-management-8x-to-opera.html
Hi Ain Abdullah!What you mean about: "Other Patch Management is functioning normally" what exact functionality is working but only this report shows no data?
You are logged in under account from "Symantec Administrators" role or ?Please check "Windows Compliance" dashboard to make sure that license AUP isn't expired yet and there are computers with Software Update Agent installed and they are reporting their assessment scan results to NS.
Does latest PMImport task instance contain information that Bulletins and Update were imported?
Test. Not able to post anything here.
Checked all above. Everything seems to be in fine.
AUP is not expired, PMImport status is OK. Only Software Bulletin Details = blank report.
What else should I look for?
Please provide how "spPMCoreReport_SoftwareBulletinSummary" stored procedure is running when you click "Refresh" button in "Software Bulletin Details" report
Steps:Open "Software Bulletin Details" reportOpen "Altiris Profiler" > start SQL profiling >Now click "Run" button in "Software Bulletin Details" report after this stop Altiris profilingFind in Altiris profiler record for exec dbo.spPMCoreReport_SoftwareBulletinSummaryCopy content of exec dbo.spPMCoreReport_SoftwareBulletinSummary from Altiris profiler like it is shown on picture below (and share it here)Example of how it works on my environment
Try to run this Query from SQL management studio
Also please execute SQL Queries below and share what data is returnedSELECT COUNT(PrimaryInfoURL) FROM Inv_Software_Bulletin WHERE PrimaryInfoURL LIKE '%microsoft%'SELECT COUNT(UpdateGuid) FROM vPMWindows_UpdateApplicable
Other question:Does Customer have language packs installed on current ITMS Server?Open Symantec Installation Manager > click "Install optional components"
If "Install Language packs" checkbox is available, then check it and click next button > what list of products it shows that available for further installation? please share screenshot or list.
Original Message:Sent: Sep 18, 2023 12:11 AMFrom: Igor PerevozchikovSubject: Software Bulletin Details - empty report generated
Original Message:Sent: Sep 17, 2023 08:13 PMFrom: Ain AbdullahSubject: Software Bulletin Details - empty report generated
Original Message:Sent: Sep 15, 2023 03:43 AMFrom: Igor PerevozchikovSubject: Software Bulletin Details - empty report generated
Original Message:Sent: Sep 15, 2023 03:33 AMFrom: Ain AbdullahSubject: Software Bulletin Details - empty report generated