Endpoint Protection

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SEPM: Unexpected server error

  • 1.  SEPM: Unexpected server error

    Posted Feb 07, 2023 06:58 AM
    Hi,

    I've just spotted today all of our endpoint clients are reporting as offline. Looking at the SEPM console under Admin > Servers and selecting our server node shows an Unexpected server error.

    server error

    I've looked in the scm-server log file and can see what looks like a possible error but can find no information to support this error:

    2023-02-07 11:03:14.566 THREAD 38 SEVERE: in: com.sygate.scm.server.task.IISCacheTask
    com.sygate.scm.server.util.ScmServerError: com.sygate.scm.common.configobject.ValidationException: An invalid XML character (Unicode: 0x0) was found in the value of attribute "DeletedI" and element is "ObsoleteItem".
    at com.sygate.scm.server.configmanager.ConfigManagerCache.prepareTopLevelObject(ConfigManagerCache.java:447)
    at com.sygate.scm.server.configmanager.ConfigManagerCache.getTopLevelObject(ConfigManagerCache.java:337)
    at com.sygate.scm.server.configmanager.ReadonlyConfigManager.getTopLevelObject(ReadonlyConfigManager.java:36)
    at com.sygate.scm.server.configmanager.ConfigManager.getLuDownloadedContentArray(ConfigManager.java:3820)
    at com.sygate.scm.server.util.LuServerUtility.getDownloadedContentArray(LuServerUtility.java:1003)
    at com.sygate.scm.server.util.LuServerUtility.getVersionedRevisions(LuServerUtility.java:1606)
    at com.sygate.scm.server.util.LuServerUtility.getVersionedRevisionCount(LuServerUtility.java:2101)
    at com.sygate.scm.server.task.IISCacheTask.updateSitePropertiesCache(IISCacheTask.java:1443)
    at com.sygate.scm.server.task.IISCacheTask.execute(IISCacheTask.java:357)
    at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:45)
    at java.base/java.util.TimerThread.mainLoop(Timer.java:556)
    at java.base/java.util.TimerThread.run(Timer.java:506)
    Caused by: com.sygate.scm.common.configobject.ValidationException: An invalid XML character (Unicode: 0x0) was found in the value of attribute "DeletedI" and element is "ObsoleteItem".
    at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:562)
    at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:167)
    at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:178)
    at com.sygate.scm.server.configmanager.ConfigManagerCache.prepareTopLevelObject(ConfigManagerCache.java:438)
    ... 11 more

    Anyone have any clues? 

    TIA