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SEPM - 14.3 RU7 - Build 9816 - Unexpected server error. ErrorCode 0x10010000

  • 1.  SEPM - 14.3 RU7 - Build 9816 - Unexpected server error. ErrorCode 0x10010000

    Posted May 07, 2025 09:00 AM

    2022 Standard

    Brand new install of this version of SEPM with embedded DB. Installed without issue. 

    I get blank pages on HOME, MONITORS, REPORTS or when I click on them it returns to the login screen.

    I get "Unexpected Server error. ErrorCode 0x10010000"

    I see the following in SCM-SERVER-1 Log:

    2025-05-06 17:59:18.995 THREAD 70 SEVERE: Unexpected parameter value. in: com.sygate.scm.server.task.ScheduledReportingTask
    com.sygate.scm.server.util.ServerException: Unexpected parameter value.
        at com.sygate.scm.server.task.ScheduledReportingHelper.doIntegratedLogin(ScheduledReportingHelper.java:697)
        at com.sygate.scm.server.task.ScheduledReportingTask.execute(ScheduledReportingTask.java:457)
        at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:45)
        at java.base/java.util.TimerThread.mainLoop(Timer.java:556)
        at java.base/java.util.TimerThread.run(Timer.java:506)
    2025-05-06 17:59:31.390 THREAD 434 SEVERE: Schedule is stopped!

    No idea why I would get this errors with a brand new install. I can see POLICIES, CLIENTS, ADMIN and ADV SECURITY w/o issue.

    From ScheduledReportingTask-0

    2025-05-06 18:00:50.580 THREAD 70 SEVERE: scm.server.version = 14.3.9816.7000
    2025-05-06 18:00:51.003 THREAD 70 WARNING: Failed to get response content for failed integrated login:Stream closed
    2025-05-06 18:00:51.004 THREAD 70 WARNING: Failed to finish PHP reporting login by SAXException:Element type "data.length" must be followed by either attribute specifications, ">" or "/>"., the parsed content:null
    2025-05-06 18:01:50.763 THREAD 70 WARNING: Failed to get response content for failed integrated login:Stream closed
    2025-05-06 18:01:50.763 THREAD 70 WARNING: Failed to finish PHP reporting login by SAXException:Element type "data.length" must be followed by either attribute specifications, ">" or "/>"., the parsed content:null
    2025-05-06 18:02:50.795 THREAD 70 WARNING: Failed to get response content for failed integrated login:Stream closed
    2025-05-06 18:02:50.795 THREAD 70 WARNING: Failed to finish PHP reporting login by SAXException:Element type "data.length" must be followed by either attribute specifications, ">" or "/>"., the parsed content:null
    2025-05-06 18:03:50.770 THREAD 70 WARNING: Failed to get response content for failed integrated login:Stream closed
    2025-05-06 18:03:50.770 THREAD 70 WARNING: Failed to finish PHP reporting login by SAXException:Element type "data.length" must be followed by either attribute specifications, ">" or "/>"., the parsed content:null
    2025-05-06 18:04:50.777 THREAD 70 WARNING: Failed to get response content for failed integrated login:Stream closed
    2025-05-06 18:04:50.777 THREAD 70 WARNING: Failed to finish PHP reporting login by SAXException:Element type "data.length" must be followed by either attribute specifications, ">" or "/>"., the parsed content:null
    2025-05-06 18:05:50.757 THREAD 70 WARNING: Failed to get response content for failed integrated login:Stream closed

    Been looking around at forums without any luck finding why this is happening. 

    Rolled back the snapshot and re-ran a clean install again happens every time. A brand new clean install should not have this issue. Help!



  • 2.  RE: SEPM - 14.3 RU7 - Build 9816 - Unexpected server error. ErrorCode 0x10010000

    Broadcom Employee
    Posted May 20, 2025 04:53 PM

    Hi Jason, 

    Thanks for reaching out to the Broadcom Community. 

    It appears that you have more than one issue here.  

    To determine root cause and assist you properly, kindly open a case with Support.

    Thanks,


    Russ_V