reset inactive client remotely

[sasi mizrahi]

Hello,

I have a problem with the agent, sometimes it shows on ghost console that the pc is inactive while the pc is on and the agent is connect. reboot the client resolve this issue but there is a command or PowerShell script to remotely reset the agent instead doing reboot every time that is happen?

[Andrew Pratt]

I have seen that issue for a long time. I use a scheduled task to restart the Dagent, triggered when the computer wakes up from sleep. Has worked great for us for many years now.

Andrew

[sasi mizrahi]

Thank you very much for the answer Andrew but can you please send more details and instructions on how to do it in a the task scheduler? I would be really grateful.

[Andrew Pratt]

Sure thing:
I have a job I run from Ghost, just a script to import the task.
GSS Script Job:
@echo off
REM Create Task to restart Altiris agent from sleep.

schtasks /Create /RU USERWITHRIGHTS /RP PASSWORDFORUSER /TN "Dagent Restart" /XML "\\*SERVER*\eXpress\Software\Scripts\AltirisAgentRestart\Dagent Restart.xml"


The XML file (Dagent Restart.xml) creates the task on the computer.



I created the task on a computer and exported to XML to use for the import job. 3 triggers:
Triggers:
on event:
      Log: system
      Source: Kernel-Power
      Event ID: 107

      Log: system
      Source: Kernel-Power
      Event ID: 131

      Log: system
      Source: Power-Troubleshooter
      Event ID: 1

Delay for 2 min

Action:
Start a program:
      Script on network

cmd file on the server the task runs:
:stop
sc stop "Altiris Deployment Agent"
ping 127.0.0.1 -n 8 -w 1000 > nul
sc query "Altiris Deployment Agent" | find /I "STATE" | find "STOPPED"
if errorlevel 1 goto :stop
goto :start
:start
net start | find /i "Altiris Deployment Agent">nul && goto :start
sc start "Altiris Deployment Agent"

Hope that helps!




Andrew

[sasi mizrahi]

Thank you very much, it works great!