Patch Management Solution

 View Only
  • 1.  PMImport Taking Way Longer

    Posted Apr 17, 2023 04:08 PM

    I'm running SMP 8.1 RU7 where I believe after updating to the latest Symantec Installation Manager (SIM) on 4/10/23, noticed that my pmimport process went from maybe 10-15 minutes to about 5+ hours!  Anyone else see this as well and know why this is happening now?



  • 2.  RE: PMImport Taking Way Longer

    Broadcom Employee
    Posted Apr 17, 2023 11:35 PM
    Edited by Igor Perevozchikov Apr 18, 2023 12:32 AM

    Good morning Clint!

    Is there any error, warning messages in NS logs that PMimport file is in use, etc?
    Amount of selected languages and vendors isn't changed for PMimport?

    Note:
    SIM update doesn't cause any changes for resources import functionality of NS, therefore mostly this could be caused by current NS, SQL resources load/availability (CPU, Memory, HDD)

    For such test purpose, I used VM machine where NS 8.1 RU7 and SQL on-box (and only 10GB of memory is available), PMImport took 22 minutes to import 
    7zip, Microsoft, Mozilla, Notepad++, Rarlab, Winzip vendors


    What amount of imported Bulletins and Updates you have in latest PMImport and in previous PMimport?

    Best regards,
    IP.




  • 3.  RE: PMImport Taking Way Longer

    Posted Apr 18, 2023 05:10 PM

    I noticed that the Altiris Host Object Service was using a lot of CPU for some reason so I had rebooted the SMP server yesterday and the pmimport ran in the timeframe I expected this morning.

    Have no idea what prompted this issue as I haven't added any vendors to the import recently or for awhile now where unless I missed it, the logs didn't provide any clues.  The import would eventually finish but 5+ hours later.  Again, only change I made was update the SIM last week Monday.




  • 4.  RE: PMImport Taking Way Longer

    Broadcom Employee
    Posted Apr 19, 2023 02:23 AM

    Atleast you can find what task or job was running at that time when Task Server was busy along with PMimport task running.
    Default reports can provide this information