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  • 1.  Please remove our IP address from Black List

    Posted Jun 29, 2022 03:47 PM
    Since two weeks, we are trying to figure out how to remove our ip address from Symantec black list, unfortunatelly our requests by web form doesnt help. Its important to as to fix it cause our clients has got issues to sending emails to their clients. Could somebody from Symantec help?


  • 2.  RE: Please remove our IP address from Black List

    Broadcom Employee
    Posted Jun 30, 2022 01:52 PM
    Hello Lukasz,
    In order to remove your IP from the black list in ES.cloud, you need to use the tool to submit false positive in ClientNet.  Log in the console and use the submission tool:
    Dashboard > Tools > Email False Positive Submissions.
    Regards,


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    Martial RICHARD
    Endpoint Security
    Sr. Technical Field Enablement Consultant
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