PCs are showing Disabled / malfunctioning (Browser Protection for Chrome)

[mjohn007]

As PCs are getting the newest update for client version 14.3.9689.7000 in the portal and at the PC they have an at risk error of 

Disabled / malfunctioning (Browser Protection for Chrome)

Not sure why.  I have made no chanegs to any policies etc.

Mark J.

[Henk van Gruijthuijsen]

I opened a ticket at Broadcom and this is their response:

Currently there is a known issue with Chrome version 113 with the Symantec browser extension, and Google is working on fixing the issue in version 115. We are also working on a fix that should be deploy via LiveUpdate. While Google continues working on a fix for this issue, we're looking to release an emergency LiveUpdate soon. 

[Jason Facey]

Good morning,



Is there an update on the patch release?

Thanks,

Jason



*From:* Henk van Gruijthuijsen via Broadcom <[e-mail]>
*Sent:* Monday, May 8, 2023 3:28 AM
*To:* [e-mail]
*Subject:* [EXTERNAL] RE: Endpoint Protection Cloud : PCs are showing
Disabled / malfunctioning (Browser Protection for Chrome)



I opened a ticket at Broadcom and this is their response: Currently there
is a known issue with Chrome version 113 with the Symantec browser...
-posted to the "Endpoint Protection Cloud" community

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May 8, 2023 3:28 AM

Henk van Gruijthuijsen
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I opened a ticket at Broadcom and this is their response:

Currently there is a known issue with Chrome version 113 with the Symantec
browser extension, and Google is working on fixing the issue in version
115. We are also working on a fix that should be deploy via LiveUpdate.
While Google continues working on a fix for this issue, we're looking to
release an emergency LiveUpdate soon.

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