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  • 1.  Opening Support Ticket with TD SYNNEXT for BLUECOAT/SYMANTEC SECURE WEB GATEWAY

    Posted Aug 01, 2022 12:20 PM
    We are having issues opening Support Tickets with TD SYNNEX for BLUECOAT/SYMANTEC SECURE WEB GATEWAY.
    If someone could help we would be very appreciative.

    Supro Ghose
    suprotik.ghose@eaglebankcorp.com


  • 2.  RE: Opening Support Ticket with TD SYNNEXT for BLUECOAT/SYMANTEC SECURE WEB GATEWAY

    Posted Aug 02, 2022 08:54 AM
    Hello,

    https://login.broadcom.com/

    Once authenticated scroll down :


    Then click here :

    And finally click here :


    You will be forwarded to : https://ca-broadcom.wolkenservicedesk.com

    If you do not have the permissions to open a case please contact broadcom directly via phone.

    Best regards;
    Furil


  • 3.  RE: Opening Support Ticket with TD SYNNEXT for BLUECOAT/SYMANTEC SECURE WEB GATEWAY

    Posted Aug 02, 2022 04:42 PM
    Hi Eagle Bank team!
    Thanks Furil.
    As this went thru TDSynnex we have support options for you (please make note of the below):

    Customers that require support from TD SYNNEX need to verify the information below is correct in their Broadcom Profile. 

    Note: They should know their site id…

     

    1.       Verify your site id is associated with the account used to log into Broadcom's support portal > Manage Broadcom Site IDs or upgrade your account or

    if you need to add an additional site id to their profile use the following > Add additional Site IDs to your profile (Existing User) (broadcom.com)

     

    2.       Verify you are using these steps to submit cases to TD SYNNEX > Broadcom Partner Support End-Customer Guide

     

    3.       General user guide on using the Broadcom Support Portal (pdf file). >  bfd4c9c7-4b39-e76b-4f1f-c14db660460d (broadcom.com)

     

    If none of those work the customer can reach out to our TD SYNNEX Technical Support line at 1-833-344-1212 or log a ticket here:

    https://broadcom.goldseal.support/
    Feel free to reach out directly as well, I can find the right resources to help.

    Jon Kalter
    Symantec Knight
    TDSynnex