I am also getting this on two different SEPM servers at two different locations. Started happening in the last couple of days.
Original Message:
Sent: May 28, 2023 12:39 PM
From: Ed Agoff
Subject: LiveUpdate Errrors on SEPM
You may be experiencing this known issue: "LiveUpdate failed" notifications received after upgrading to 14.3 RU7
SEPM 14.3 RU7 enabled the System Event notification condition named "Server Error" by default and this condition includes LiveUpdate errors. Some customer environments experience errors in LiveUpdate that are resolved the next time LiveUpdate runs, and these errors were not plainly visible pre-RU7 unless that conditioned had been enabled or you examined the logs. The logs also often tell you that LiveUpdate is succeeding despite these errors, which may simply be to intermittent networking issues beyond the SEPM's control. Check the following log for "launch service return code":
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\logs\LiveUpdateTask-0.log
For example, a LiveUpdate error followed by a successful session 10 minutes later:
2023-05-25 22:14:13.834 THREAD 112 WARNING: SemLaunchService> parseServiceReturnText>> launch service return code: 4
2023-05-25 22:24:20.742 THREAD 301 WARNING: SemLaunchService> parseServiceReturnText>> launch service return code: 0
The extended details LiveUpdate sessions may be found in:
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\logs\lux.log
Original Message:
Sent: May 26, 2023 12:17 AM
From: Darrean Schrom Treffiletti
Subject: LiveUpdate Errrors on SEPM
are you still getting these errors? We are getting them and have not made anything changes on our network.
Original Message:
Sent: Apr 28, 2023 03:03 AM
From: UCLAT
Subject: LiveUpdate Errrors on SEPM
Hi,
since yesterday we get a lot of errors on Liveupdate:
|
Earliest Event Time: 28/04/2023 03:27:04 to Latest Event Time: 28/04/2023 03:37:04 | | |
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Time | Site | Server | Severity | Event Type | Description | 28/04/2023 03:34:22 | Site sepm | sepm | Error | LiveUpdate failed | LiveUpdate failed. |
|
For more information on enforcer events, see the Monitors page, Logs tab, and select the System log type and the Enforcer Activity log content.
For more information on replication failure events, see the Monitors page, Logs tab, and select the System log type and the Server Activity log content. You can also look the Reports page, Quick Reports tab. Select the System report type and run the "Database Replication Failures Over Time" report.
For more information on server activity events, see the Monitors page, Logs tab, and select the System log type and the Server Activity log content.
For more information on system error events, see the Reports page, Quick Reports tab. Select the System report type and run the "Top Servers That Generate Errors" report.
For more information on backup events, see the Monitors page, Logs tab, and select the System log type and the Server Activity log content. You can also view or change settings by selecting the database on the Admin page, Servers page, and then clicking Edit Database Properties Backup Settings.
We did not make any changes on our system. Is there an issue on Server Side? Are there detailed Logs available to find out more details?