LiveUpdate encountered one or more errors. Return code = 4

[Tommy]

Dear Experts, anyone manage to resolved the "LiveUpdate encountered one or more errors. Return code = 4". Based on the article below, it seems related to Windows Authentication, I have confirmed that I am not using any proxy and both Windows Authentication and NT LAN Manager Authentication was unchecked. 

LiveUpdate fails on the Endpoint Protection Manager with errors in Log.LiveUpdate

As a workaround, I even try to reconfigure the SEPM using the recovery files without restoring the existing DB yet, the same error is still occurred. 

Running out of ideas.

[WAAM]

Hello Tommy,

Which SEPM version is this? does it work using http as source server under: Admin > Servers>local Site> Edit Site properties>  Live update> use a specified Internal Lieupdate Server: set it to : http://liveupdate.symantecliveupdate.com
Save and test live update.

If this doesn't work, log a case so support can assist you further.

[Tommy]

Hi Waam 

Apparently, it works after using the Internal Liveupdate server with Liveupdate URL. Any idea what is causing the the default setting not workable? 

[WAAM]

Hi Tommy,


Ok that's good, can't say much without seeing logs, but if you are using a post 14.3 RU1 SEPM  your issue might be related to

After upgrading Symantec Endpoint Protection Manager to version 14.3 RU1, LiveUpdate stops working properly

Let me know if that fixes your issue.

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Wahid Amerouali
Strategic Support Engineer | Symantec Enterprise Division
Broadcom
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