Client Management Suite

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  • 1.  ITMS 8.7.1 Upgrade - NS Agent "The server is currently too busy to processes the request"

    Posted 11 days ago
    Edited by Jason McClellan 11 days ago

    We recently updated to 8.7.1 from 8.7.0 and for some reason the primary notification server's SMP agent now fails to allow any sort of update configuration.

    Other managed servers are communicating just fine. It's just the NS can't update configuration from itself.

    Altiris Log Viewer shows very little useful information:

    I've tried reinstalling the SMP agent without any luck so far. It wasn't doing this on 8.7.0 or previous versions.

    EDIT: Looks like after talking with support there may be an issue with 8.7.1 that they're working on a hotfix for.



  • 2.  RE: ITMS 8.7.1 Upgrade - NS Agent "The server is currently too busy to processes the request"

    Broadcom Employee
    Posted 10 days ago

    Hi Nonya!

    Here is a point fix for this problem: https://knowledge.broadcom.com/external/article?articleId=273903
    "SMA_SMP_8_7_1_PF_v1_20Sep2023.zip" point fix should be applied on NS Server
    "Remote_TS_8_7_1_PF_v1_20Sep2023.zip"     point fix should be applied on every remote Task Server 

    Note: 
    Both point fixes don't require any SMA or plug-ins upgrade.

    Best regards,
    IP.


    Original Message


  • 3.  RE: ITMS 8.7.1 Upgrade - NS Agent "The server is currently too busy to processes the request"

    Posted 10 days ago

    Thanks Igor!

    I can confirm this fixed my issue.


    Original Message