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  • 1.  IP removal and delist form won't submit

    Posted Jan 10, 2024 01:46 PM

    Dear Broadcom, 

    Our email server IP (23.254.250.80) listed as "negative reputation" on https://ipremoval.sms.symantec.com/ . We tried to submit form previously, but nothing happened. Hopefully, we can get some help from community. Thanks and Appreciate!

    We have checked several times on our server, there is no spamming tech/issue and our server authorized is good. For instance, this screenshot is an investigation

    (The server looks good).

    And we checked other  known RBLs. For instance: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a23.254.250.80&run=toolpage

    Our IP shows the good reputation as well. 

    Today, I tried to resend the delist request on https://ipremoval.sms.symantec.com/ . But the form won't go through and page just redirect the the form page without other error information. (Not sure what happend).

    Please help this case. Thanks

    Best

    Marshal



  • 2.  RE: IP removal and delist form won't submit

    Posted Jan 10, 2024 01:53 PM
    U will have to make a case. The ip reputation of Symantec is extremely hard to get off of once you are blacklisted.

    thanks


    Original Message


  • 3.  RE: IP removal and delist form won't submit

    Posted Jan 11, 2024 05:37 PM

    Thanks. 

    You meant I can create a ticker somewhere else instead of using https://ipremoval.sms.symantec.com/ ? 

    We had this issue after we changed our email service provider and it didn't solve since then. 

    Thanks for your time and appreciate


    Original Message


  • 4.  RE: IP removal and delist form won't submit

    Posted Jan 11, 2024 05:38 PM

    Thanks. 

    You meant I can create a ticker somewhere else instead of using https://ipremoval.sms.symantec.com/ ? 

    We had this issue after we changed our email service provider and it didn't solve since then. 

    Thanks for your time and appreciate


    Original Message


  • 5.  RE: IP removal and delist form won't submit

    Posted Jan 11, 2024 05:45 PM
    Oh yah. U need a case. The ip removal is impossible to get off of. Even Symantec don’t know how it works.


    Original Message


  • 6.  RE: IP removal and delist form won't submit

    Posted Mar 13, 2024 03:07 AM

    Hello.

    We have same case with our IPs: 

    185.100.234.156
    185.100.234.153
    185.100.234.154

    How this can be solved?


    Original Message


  • 7.  RE: IP removal and delist form won't submit

    Posted Mar 13, 2024 06:36 AM
    You won’t be able to. I have never had the removal work in over 10 years.


    Original Message


  • 8.  RE: IP removal and delist form won't submit

    Posted Jun 10, 2024 02:52 PM

    Hello.

    I have the same case here with our IPs: 

    23.88.121.224
    88.198.78.159

    Have you found a solution?


    Original Message