Installing SEP on Mac Ventura 13.2

[James Corbin]

Hi all,

Just seeing if anyone can help with this, we've gone from Symantec Endpoint Protection 14.3 RU3 to RU6 and upgraded our Mac estate to Ventura at the same time. These work fine but when trying to setup a new Mac or a re-formatted Mac and installing Symantec Endpoint Protection 14.3 RU6 on a clean Ventura Mac the screen doesn't display the extension to allow it

It should popup Privacy & Security and ask to allow Symantec Endpoint Protection but it doesn't.

I have created a Allowed System Extension and checked and the Mac has this installed

Team Identifier: Y2CCP3S9W7

Allowed System Extension: com.broadcom.mes.systemextension

When I retry setup on Symantec Endpoint Protection it just comes back to this issue and I can't get past it. Has anyone else experienced this and managed to get it working on Ventura on a clean install?

[Ed Agoff]

Yes, we've seen behaviour like this. It should be fixed in RU6 but I've continued to hear of same symptoms with some customers:

Endpoint Protection 14.3 RU3 and later for Mac fails to load its system extension

If you manually run the activateSystemExtension command that is described and see the same error, I'd say that clinches it. You may try the same workarounds: install RU2 first, then upgrade -- or whie RU6 is still installed, reboot into macOS Recovery and disable SIP, reboot and extension should activate, then back into Recovery mode to reactivate SIP. And open a case with us at support.broadcom.com/security, so we can figure out why this is still happening.