Endpoint protection Client had stopped auto-update

[Well Link Bank Well Link Bank]

Symantec Endpoint Protection Version 14 (14.3 RU4) build 7401 (14.3.7401.4000)

Please see the attached screenshot. Because I found that the virus definitions of the Endpoint protection clients had stopped auto-update. Please help.

 

[Neville Mattick]

My thought would be to start with this Broadcom TechDoc (these are second to none in quality advice): https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/endpoint-security/sescloud/Getting-Started/urls-to-whitelist-for-v129099891-d4155e9710.html

Especially where live update is referenced, could be relevant.

Also in SEPM what happens with a manual update? 

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|Knowledge is power|
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[Russ_V]

Hi, 

Thanks for using the Broadcom Community!

Assuming this is still an issue, kindly open a ticket with Support for assistance. 

Best,

Russ_V