IT Management Suite

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  • 1.  Console inaccessible due to error - HTTP Error 500.19

    Posted Sep 15, 2023 05:40 AM
    Version: 8.5 RU3
    Is this error related to an event noted in SMP log?
    Event date="09/13/2023 03:31:08.3589403 +09:00" severity="2" hostName="SMP" source="Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport+<>c__DisplayClass24_0.<ValidatePackageForMdp>b__0" module="Altiris.NS.StandardItems.dll" process="AeXSvc" pid="3668" thread="4" tickCount="2022491140"><![CDATA[
    Could not access the path for package: 'windows10.0-kb5017025-x64-ndp481-20H2-21H1-21H2.msu' (d47711a2-3da6-e8ac-66d7-599d79d1cfbd), path=C:\Program Files\Altiris\Patch Management\Packages\Updates\MS22-09-MRNET-5017498\{0c6a2be6-8de2-44f9-9b24-a2386697d962}
       [System.UnauthorizedAccessException @ ]
     
    Attempted to access a path that is not on the disk.
       [System.IO.DirectoryNotFoundException @ Altiris.NS.StandardItems]
       at Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.<>c__DisplayClass24_0.<ValidatePackageForMdp>b__0()
     
     
    Found a post for this error but it was for Ivanti. Can this be used for ITMS too?
    https://forums.ivanti.com/s/article/MSU-files-cannot-be-downloaded-from-HTTP-configured-distribution-servers-and-agents-cannot-patch-machines-2021621?language=en_US
     
    Regards,
    Ain


  • 2.  RE: Console inaccessible due to error - HTTP Error 500.19

    Broadcom Employee
    Posted Sep 18, 2023 01:09 AM

    Hi Ain Abdullah!

    Don't know who could add there mimeMap records in "C:\Program Files\Altiris\Notification Server\RootWeb\web.config".
    Need to remove these records from "C:\Program Files\Altiris\Notification Server\RootWeb\web.config"

    Best regards,
    IP.