ARDC-240116 failing with return code 1

[Sergeant Jones]

Good Day Community,

we are facing following issue with Altiirs Patchmanagement Solution:

recent Adobe Reader Update (ARDC-240116) ist failing on all clients with return code 1

how we could solve this issue? 

We are using Altiris Patchmanagement since 2016 and never had similar "bugs" .

We could provide logs if requiered. We running  Symantec™ Management Console
Version 8.7.2337 and  Symantec™ Management Platform Version 8.7.1

Thanks for your support!

[Dmitri Gornev]

Hi Sergeant Jones,

we don't see this problem in our environment so need to have more information about your experience.
As far as I can see this bulletin has updates for Reader, Acrobat and Acrobat MUI - what product do you have failing to update?
What happens if you run update binary manually on the same computer?
May you share STPatchAssessment.log and STPatchAssessment.xml files from C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache folder on problematic machine?

[Roy B]

Support would be happy to assist you with this issue and share files between you and Dmitri.  If you'd prefer that, please open a Support case and reference this post.  Upload the files requested and kindly share the answers to his questions, and Support will take it from there.

Thanks, Roy

[Sergeant Jones]

Good Day Roy,

Logs provided

Kind Regards

Attachment(s)

cache_cn0380.zip   1.44 MB 1 version

[Chris Farrell]

HI Sergeant Jones - everything looks good in the latest files you uploaded, though as Roy mentioned I would recommend opening a support case for any files for security reasons.

The files you uploaded show that the update is missing due to an older version currently installed, so the update is applicable and missing as expected. As Dmitri said, the next step is to test running it manually with no silent switches to see what Adobe's installer says the problem is. This problem won't show in the agent logs (just the return code of "1" coming back from the OS). 

[Sergeant Jones]

Good Day,

thanks for quick response.

Altiris/Altiris Agent/Agents/Software Delivery/ ...

shows unfortunately no ADOBE content, just other Software we patching.

>>>I would recommend opening a support case for any files for security reasons

sounds great, how could i create such support case?

[Chris Farrell]

Great question - this article shows how to create a technical support case at our support portal:

Creating and managing Broadcom support cases

[Sergeant Jones]

Good day,

thanks for help!

You might delete / move this posting to dev/null

Create an awesome Weekend!