This workflow and automation rule is designed to fix the assignment of owner permissions to the incident. Credit goes to THarris for coming ultimately coming up with the fix. Keep ...
Servicedesk supports the ability to allow incoming emails to automatically create incidents, or to go into a classification process that allows a manager to determine if the email should ...
Out of the box, ServiceDesk 7.5 MP1 does not include the ability to look at an incident and quickly determine how many times it has changed hands. This information is useful to determine ...
Here is an automatic way to mark Affected Users with VIP field in ServiceDesk 7.5, with these caveats: We have one team that creates and maintains Active Directory (AD) user ...
In ServiceDesk 7.5 you have the ability to create incidents for yourself or any other user in the system. Once an incident is created the user who the incident is created for is called ...
A new issue was discovered, such that, when using a Windows 7 client computer, using running IE9, when attempting to access an HTTPS-configured ServiceDesk 7.5 MP1 server, the client ...
Servicedesk 7.2 Sp2 and 7.5 have a handy built in tool that allows for the bulk closure of incident tickets. It was discovered, however, that this tools ability to remove incidents ...