ServiceDesk Pack for Altiris™ IT Analytics 7.5 from Symantec™ User Guide is available here: ServiceDesk Pack for Altiris™ IT Analytics 7.5 from Symantec™ User Guide Best ...
A couple of customer wanted to know "How they can make ServiceDesk 7.5 Change Management to use Classification Information while creating ticket and further in reports similar to Incident ...
One thing I'm frequently asked is how to grant additional users or groups document permissions to an Incident or Change ticket. The automation rules in ServiceDesk 7.5 do not have an ...