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6 years ago
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In this series of Articles I'm going to explain how the new Software Request Process works in ServiceDesk  8.1, this will cover the new Tables that have been created to store the Software ...

6 years ago
Be the first person to recommend this.

In this series of Articles I'm going to explain how the new Software Request Process works in ServiceDesk  8.1.

 

Table Of Contents


Index  (this)
Overview
Config ...

6 years ago
Be the first person to recommend this.

In this Article I'm going to explain how the new Software Request Process works in ServiceDesk  8.1.

 

Table Of Contents


Index
Overview  (this)
Config
SMP ...

6 years ago
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In this Article I'm going to explain how the new Software Request Process works in ServiceDesk  8.1 can be configured in Process Manager.

 

Table Of Contents


Index ...

6 years ago
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Component definition
The 'Start Software Delivery Component' creates a Software Delivery Process.

Class: ServiceDesk.SoftwareRequest.Core.Components.StartSoftwareDeliveryComponent
Library: ServiceDesk.SoftwareRequest.Core.dll
Publisher: Symantec ...

6 years ago
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Component definition
The 'Save Software Request' updates a SoftwareRequest item.

Class: ServiceDesk.SoftwareRequest.Core.Components.SaveSoftwareRequestComponent
Library: ServiceDesk.SoftwareRequest.Core.dll
Publisher: Symantec ...

6 years ago
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Component definition
The 'Save Requested Software' updates a RequestedSoftware item.

Class: ServiceDesk.SoftwareRequest.Core.Components.SaveRequestedSoftwareComponent
Library: ServiceDesk.SoftwareRequest.Core.dll
Publisher: Symantec ...

6 years ago
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Component definition
The 'List Releases for Software Product' returns a "SoftwareReleases" array.

Class: ServiceDesk.SoftwareRequest.Core.Components.ListReleasesForSoftwareProductComponent
Library: ServiceDesk.SoftwareRequest.Core.dll
Publisher: Symantec ...

6 years ago
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Component definition
The 'List Filters for Target' returns a "Filters" array.

Class: ServiceDesk.SoftwareRequest.Core.Components.ListFiltersForTargetComponent
Library: ServiceDesk.SoftwareRequest.Core.dll
Publisher: Symantec ...

6 years ago
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Component definition
The 'List Delivery Policies for Software Release' returns a "AvaliableSoftware" array.

Class: ServiceDesk.SoftwareRequest.Core.Components.ListDeliveryPoliciesForManagedDeliveryPolicy
Library: ServiceDesk.SoftwareRequest.Core.dll
Publisher: Symantec ...