Endpoint Protection

 View Only

How to Reset Symantec Endpoint Protection Manager Console password in SEP 12.1 

Aug 21, 2013 01:00 PM


For one reason or another you might come into a situation were you are unable to login to the Symantec Endpoint Manager Console, Symantec provides a tool that helps to reset the admin password, this tool is placed by default in the SEP Manager installation folder which means you are required to have physical access to the OS  on which the SEP Manager is installed. in this guide i am going to walk you through resetting the admin password.




NOTE: Resetpass.bat is no longer provided by Technical Support and is not recommended/supported at this point.


Check these Articles:

Resetting a forgotten Symantec Endpoint Protection Manager password


Setting up authentication for administrator accounts



NOTE: Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) or greater does not use resetpass.bat and it has been removed from the Tools directory.

If you have system administrator access rights for a site, you can allow your administrators to reset passwords. A password is reset by sending an email that contains a link to activate a temporary password.

Note: You can use this method to reset a password only for the administrator accounts that authenticate by using Symantec Management Server authentication. This method does not work for any administrator accounts that authenticate by using either RSA SecurID authentication or directory authentication.

Note: A temporary password can be requested only once per minute from a single Symantec Endpoint Protection Manager console.

For security reasons, entries are not verified on the server. To check whether the password reset was successful, you must check the administrator email.

If a mail server is configured, the mail server is used to send the email. If the email cannot be sent for any reason, the SMTP service is used to send the email. We recommend that you configure a mail server .


To reset a forgotten password

1. On the management server computer, click Start > All Programs > Symantec Endpoint Protection Manager >Symantec Endpoint Protection Manager.

2. In the Logon screen, click Forgot your password?


3. In the Forgot Password dialog box, type the user name for the account for which to reset the password.

4. Click Temporary Password.


Additional Information:

You might come into a situation were you are unable to login to the Symantec Endpoint Manager Console and in extreme cases, you do not remember the Email address which has been set within Symantec Endpoint Protection.

To find out recipient email address with the help of following steps:

1. Navigate to C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc

2. Open mailConfig.properties file with the help of Notepad.

3. You will find following entry:


In this example abc@symantec.com is the recipient email address.

4. Check the inbox of specified email address. 

If there is not any specific email address then need to reset the password using resetpass.bat file from either of the Earlier version of SEP setup (if you have any) 


Check this Article below and Learn how to save login credentials, Set the banner and recover login password via email


To Receive resetpass.bat file, you could log a case with Symantec Technical Support.

How to create a new case in MySupport



Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000


0 Favorited
0 Files

Tags and Keywords


Sep 30, 2017 07:17 AM

It's not there for SEP 14. You'll need to call support.

Sep 30, 2017 05:40 AM


I can't find the "resetpass.bat", see the screen shot below:

I double check the email address, it's correct, but I didn't receive reset email.


Aug 26, 2016 05:09 AM

My email server requires authentication. How I can do it in file: mailconfig.properties?

Mar 28, 2016 12:23 PM

Would modifying the address in the mailConfig.properties change the address in which the email it is sent to? I've been trying to reset the admin password only to discover in this config file that the domain is incorrect. If not, is my only recourse to do a disaster recovery on 12.1.6?

Apr 01, 2015 10:49 AM

the file mailConfig.properties donst existe.

Mar 25, 2015 05:51 AM

Its not working for me?

Can someone help? i try ressetpass.bat its failed try to recover by email address its failed too!!


Feb 04, 2015 10:50 AM

I fixed it my self. The password the correct.

Password doesn't work because I added a 2nd NIC. Now, I take 2nd NIC off, password work again.

So, here's new question for Symantec: How could I add 2nd NIC without problem.


Feb 04, 2015 10:32 AM

Thank Brain,

I call support now.

Feb 04, 2015 10:28 AM

Was removed in 12.1. You need to call support to get it.

Feb 04, 2015 10:27 AM


I can't find the "resetpass.bat", see the screen shot below:

I double check the email address, it's correct, but I didn't receive reset email.



Aug 28, 2013 05:54 AM

1 up for being precise.

Aug 22, 2013 05:42 AM

Hi Mithun,
Nice and simple for us.
Thumbs up for your post!!!!

Related Entries and Links

No Related Resource entered.