Endpoint Protection Small Business Edition

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Migration overview: Symantec Endpoint Protection 12.1.x on-premises product to Symantec Endpoint Protection.cloud 

Nov 02, 2015 03:03 PM


The Endpoint Protection Small Business Edition 12.1.x product has reached End-of-life and is set to be replaced by the Hosted (or .Cloud) version of the product.

This does NOT mean the customer needs to immediately upgrade their product. Customers will be able to renew their on-premises license and continue to use their SBE SEPM’s until 2018.

Customers will have the option of keeping the on-premises edition or they can migrate to Symantec Endpoint Protection. Cloud.

However, Windows 10 operating system is not supported with SBE 12.1 RU5, in that case customer will have to upgrade to SEP.cloud.

Please be aware of the official announcement in case you haven't received yet.


Following versions can migrate to SEP.cloud seamlessly.

The list of supported SEP SBE 12.1.x versions are:

■ SEP 12.1.671.4971

■ SEP 12.1.1000.157

■ SEP 12.1.1101.401

■ SEP 12.1.2015.2015

■ SEP 12.1.2100.2093

■ SEP 12.1.3001.165

■ SEP 12.1.4100.4126

■ SEP 12.1.4104.4130

■ SEP 12.1.4013.4013

SEP 12.1.4110.4138

■ SEP 12.1.4112.4156

■ SEP 12.1.5337.5000

To start upgrade browse to http://www.symantec.com/page.jsp?id=sbe-migration&id=endpoint-protection-smb and select the "Upgrade Now" button.

Upgrade now.jpg

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After successful login, click on Migration tab

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The CMESTool is used to import existing licenses, group structure and policies to Hosted Endpoint Portal. To start the process accepts the terms and conditions of the export tool and then click the “Download Tool” button.

3rd Screenshot Download Tool .jpg


Ensure that the system policy(s) defined in the Endpoint Protection Manager (SEPM) do not enforce password-protected removal

Download, save and extract CMEStool.zip to the tools directory on the server hosting the SEPM

4th Screenshot Download Tool .jpg

Make sure you will extract to following location only:

<Installed Drive>\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools 

 Launch CMESTools.bat and use the browse button to identify a directory to save the output file.

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In the Migration tab in the Hosted Endpoint Portal - use the “Import” button to upload the file.

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Once the file has been uploaded review the data for accuracy and then click the “confirm” button.


 13th Screenshot start to confirm migration.jpg

Click on Proceed, After that last step would be.

Run the SEPMigrator.exe on the server hosting the SEPM.

The following steps will automatically restart systems; please do this outside of office-hours and ensure that all work is saved.

Download the SEPAgentMigrator.exe.


Right-click SEPAgentMigrator.exe and select "Run as administrator".

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To display a warning of the upcoming system restart to end-users check the box for "Reboot warning". If servers need to be migrated separately select "Skip servers". Hit the “begin” button to start creating the package.

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Once finished click the “Publish” button.

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The agent migrator automatically removes any supported SEP SBE 12.1.x product. For the tool to remove the existing agent, the agent must be upgraded

to one of the following supported versions:

■ SEP 12.1.671.4971

■ SEP 12.1.1000.157

■ SEP 12.1.1101.401

■ SEP 12.1.2015.2015

■ SEP 12.1.2100.2093

■ SEP 12.1.3001.165

■ SEP 12.1.4100.4126

■ SEP 12.1.4104.4130

■ SEP 12.1.4013.4013

■ SEP 12.1.4110.4138

■ SEP 12.1.4112.4156

■ SEP 12.1.5337.5000

On the download page for the SEPAgentMigrator select "View Migration Status" to monitor clients as they convert to .cloud agents.

This is how clients GUI will look like after successful migration.

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Video Link: http://link.brightcove.com/services/player/bcpid666183202001?bckey=AQ~~,AAAACltoskk~,8mBJAELpddpfdsCYTJKdk4VMoanPcf0p&bctid=4218417483001

Article: Symantec Endpoint Protection Small Business Edition (cloud-managed) Migration Guide




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May 19, 2017 03:42 AM


May 18, 2017 12:25 PM


It's not possible to migrate from SEP SBE Cloud to SEP EE Enterprise.

Only from SEP SBE on premises version to Enterprise version upgrade is possible. 

For second query i think license team would be in the better position to answer the queries. 

May 18, 2017 09:45 AM

1. How can i migrate from SEP SBE cloud to SEP EE onpremise?
2. is there a minimum number of days to expiry that my SEP SBE cloud license must have to enjoy the discounted migration license rate (cross-grade license)?
 Thanks for your expedited feedback.

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