Just renewed SEP 14 for another year.
We can see the renewal on MySymantec>My Products, but can't figure out how to download the license key.
"Getting started" says to click on the "Key Icon", but we don't have a "Key Icon".
In the past we've used licensing.symantec.com, registered the product and downloaded the license key.
What are we doing wrong? Any special settings needed in IE11 for MySymantec? Do we need to activate the renewal, if so, how?
Any help would be greatly appreciated.
Have you tried another browser?
On https://mysymantec.force.com/customer/s/my-products - scroll down to Entitlements
Find the product that you purchased - click the + icon to 'expand' it.
You will be on the 'Download Software' tab. Click the 3rd tab - 'Download License' and from there, you can download it.
Didn't see our renewal in Entitlements. Opened a support ticket.
Once support fixed the issue with our account, everything worked as you described above.
We'll give you the solution.