Endpoint Protection

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  • 1.  How to get a copy of Symantec Endpoint Recovery Tool (SERT)

    Posted Nov 15, 2019 09:46 AM

    i have some machines which are infected and i want to scan through bootable CD
    May i know that how to get copy of Symantec Endpoint Recovery Tool (SERT) comes as an ISO (disk image) and it comes with latest definition or if i want to update definition, can i update latest definition ?
    it will helpful to remove malware / ransomware 



  • 2.  RE: How to get a copy of Symantec Endpoint Recovery Tool (SERT)

    Posted Nov 15, 2019 11:21 AM

    It will be under mysupport downloads folder if you do not see it place a call with support

    MySymantec

    https://login.symantec.com/sso/idp/SAML2

    Phone numbers for Symantec Support:

    Regional Support Telephone Numbers:

    • United States: 800-342-0652 (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000


  • 3.  RE: How to get a copy of Symantec Endpoint Recovery Tool (SERT)
    Best Answer

    Posted Nov 18, 2019 03:37 AM

    Hi hussainicns,

    Thanks for the post.  The SERT tool has long been retired.  Running a SymDiag Threat Analysis Scan is a better option.

    Using Today's SymDiag to Combat Today's Threats
    https://www.symantec.com/connect/articles/using-todays-symhelp-combat-todays-threats

    Note that none of the available tools reverses the damage from ransomware.  To recover, restore from a known good backup.