Based on Supports review of the data collected below, there may be situations we will need to collect specialized data to continue our investigations into your issue.
1. Please include the following and any other supporting information you believe is relevant to your case.
2. The Symdiag tool should be run for every situation and provided to Support.
3. For database related issues support may request a backup of your Database. You can provide a backup from the SQL server, or use the Backup and Restore Wizard on the SEPM.
4. For Policy issues support will need an export of the policy in question for review purposes.
For certain issues debug logging will need to be enabled and the issue reproduced.