Endpoint Protection

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  • 1.  Symantect Endpoint Protection Manager cannot login ISSUE'S

    Broadcom Employee
    Posted Mar 02, 2016 02:31 AM

    error.png

    i got these issued about 2 months already when i tried to renew my license company,
    i tried reset the pasword,or repair the SEPM and many other's stuff but i didn't works...

    does anyone here had solutions or had ever solved this before?

    need big helps....



  • 2.  RE: Symantect Endpoint Protection Manager cannot login ISSUE'S

    Posted Mar 02, 2016 07:51 AM

    Is the SEPM service up and runing?

    What shows in the scm-server-0.log file?



  • 3.  RE: Symantect Endpoint Protection Manager cannot login ISSUE'S

    Broadcom Employee
    Posted Mar 02, 2016 12:25 PM

    Hi,

    Thank you for posting your query on Symantec community.

    Mentioned issue we have seen commonly in many cases, it could be due many reasons. Most common are as per below

    1) Ensure that all Symantec services are started

    2) Verify communication to the embedded (Sybase) database  OR  SQL database.

    3) Check Hard drive space

    If the still issue persists, perform the Repair on the Symantec Endpoint Protection Manager from Control Panel>>Add/Remove Program..

    If the above steps did not resolve the issue, examine the scm-server-0.log & catalina.out file for possible indications of the cause. By default, this log is located in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs.