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IE11 crashing related to SEP update Symantec Endpoint Protection 12

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Rafeeq02-21-2015 03:06 AM

Migration User02-21-2015 05:39 AM

ℬrίαη02-21-2015 08:06 AM

  • 1.  IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 02:53 AM

    All of the machines on our Small Network (35 hosts) are exhibiting the same issue today.  Internet Explorer 11 crashes immediately on starting.

    The relevant event viewer entry from my own system reports:

    Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17631, time stamp: 0x54b31a70
    Faulting module name: IPSEng32.dll, version: 14.1.2.8, time stamp: 0x54545048
    Exception code: 0xc0000417
    Fault offset: 0x000c4c92
    Faulting process id: 0x23b4
    Faulting application start time: 0x01d04da86caa10f2
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.1101.401.105\Data\Definitions\IPSDefs\20150220.001\IPSEng32.dll
    Report Id: aa8fbcd9-b99b-11e4-a79a-e8039ade38e0

    The same faulting module is reported the other systems.

    Any idea how this can be resolved?



  • 2.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 03:06 AM
    Any windows update applied?


  • 3.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 03:12 AM

    Hi Rafdeeq

    The computers are fully patched and up to date within "Windows Update".  Here is the list:

    Description      FixComments  HotFixID   InstallDate  InstalledBy                 InstalledOn  Name  ServicePackInEffect  Status  
    Update                        KB2849697               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2849696               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2841134               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2670838               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2830477               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2592687               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB971033                NT AUTHORITY\SYSTEM         1/9/2015                                        
    Security Update               KB2479943               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2491683               CLIENT102\Craig Pilkington  1/9/2015                                        
    Hotfix                        KB2496820               CLIENT102\Craig Pilkington  1/12/2015                                       
    Hotfix                        KB2505454               CLIENT102\Craig Pilkington  1/13/2015                                       
    Update                        KB2506014               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2506212               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2506928               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2509553               CLIENT102\Craig Pilkington  1/10/2015                                       
    Hotfix                        KB2510636               CLIENT102\Craig Pilkington  1/13/2015                                       
    Security Update               KB2511455               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2515325               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Security Update               KB2532531               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Update                        KB2533552               NT AUTHORITY\SYSTEM         1/9/2015                                        
    Security Update               KB2536275               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2536276               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2544893               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2545698               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2547666               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2552343               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2560656               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2563227               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2564958               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2570947               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2574819               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2579686               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2585542               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2603229               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2604115               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2619339               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2620704               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2621440               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2631813               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2640148               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2647753               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Security Update               KB2653956               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2654428               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2660075               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2667402               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2676562               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2685811               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2685813               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2685939               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2690533               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2698365               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2705219               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2706045               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2709630               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2712808               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2718704               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2719857               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2726535               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2727528               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2729094               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2729452               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2732059               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2732487               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Update                        KB2732500               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2736422               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2742599               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2750841               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2761217               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2763523               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2770660               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2773072               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2786081               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2789645               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2791765               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2799926               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2800095               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2803821               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2807986               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2808679               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2813347               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2813430               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2820331               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2832414               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2834140               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2836943               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2839894               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2840631               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2843630               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2846960               CLIENT102\Craig Pilkington  1/10/2015                                       
    Hotfix                        KB2847077               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2847311               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2847927               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2852386               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2853952               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2855844               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2857650               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2861191               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2861698               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2862152               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2862330               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2862335               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2862966               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2862973               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2864058               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2864202               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2868038               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2868116               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2868626               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2871997               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Security Update               KB2872339               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2882822               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2884256               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2887069               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2888049               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2891804               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2892074               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2893294               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2893519               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2894844               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2900986               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2908783               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2911501               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2912390               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Update                        KB2913152               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Update                        KB2918077               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2918614               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2919469               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2922229               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2923545               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Update                        KB2928562               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2929733               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2931356               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2937610               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2939576               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2943357               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2952664               NT AUTHORITY\SYSTEM         2/12/2015                                       
    Security Update               KB2957189               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2957503               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2957509               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2961072               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2965788               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Update                        KB2966583               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2968294               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2970228               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Security Update               KB2971850               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2972100               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2972211               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2972280               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2973112               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2973201               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2973351               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2976627               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Security Update               KB2976897               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2977292               CLIENT102\Craig Pilkington  1/9/2015                                        
    Hotfix                        KB2977728               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Update                        KB2978092               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Security Update               KB2978120               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2978668               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2978742               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2979570               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2980245               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2984972               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2984976               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Security Update               KB2984981               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Update                        KB2985461               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB2991963               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2992611               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB2993651               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB2993958               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB2994023               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Update                        KB3001554               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB3002885               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB3003057               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB3003743               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB3004361               NT AUTHORITY\SYSTEM         2/12/2015                                       
    Security Update               KB3004375               NT AUTHORITY\SYSTEM         2/12/2015                                       
    Update                        KB3004394               NT AUTHORITY\SYSTEM         2/12/2015                                       
    Security Update               KB3005607               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB3006121               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB3006226               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB3006625               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB3008627               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB3008923               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Hotfix                        KB3009736               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB3010788               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB3011780               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB3012176               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB3013126               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update                        KB3013410               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update               KB3013455               NT AUTHORITY\SYSTEM         2/12/2015                                       
    Update                        KB3014406               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update               KB3019215               NT AUTHORITY\SYSTEM         1/14/2015                                       
    Update                        KB3020338               NT AUTHORITY\SYSTEM         2/12/2015                                       
    Security Update               KB3020388               NT AUTHORITY\SYSTEM         1/14/2015                                       
    Security Update               KB3021674               NT AUTHORITY\SYSTEM         1/14/2015                                       
    Update                        KB3021917               NT AUTHORITY\SYSTEM         2/20/2015                                       
    Security Update               KB3021952               NT AUTHORITY\SYSTEM         2/12/2015                                       
    Security Update               KB3022777               NT AUTHORITY\SYSTEM         1/14/2015                                       
    Security Update               KB3023266               NT AUTHORITY\SYSTEM         1/14/2015                                       
    Security Update               KB3023562               NT AUTHORITY\SYSTEM         2/12/2015                                       
    Update                        KB3023607               NT AUTHORITY\SYSTEM         2/12/2015                                       
    Security Update               KB3025390               CLIENT102\Craig Pilkington  1/13/2015                                       
    Security Update               KB3029944               NT AUTHORITY\SYSTEM         2/12/2015                                       
    Security Update               KB3031432               NT AUTHORITY\SYSTEM         2/12/2015                                       
    Security Update               KB3034196               NT AUTHORITY\SYSTEM         2/12/2015                                       
    Update                        KB958488                CLIENT102\Craig Pilkington  1/9/2015                                        
    Update                        KB976902                CLIENT102\Administrator     11/21/2010                                      
    Update                        KB982018                NT AUTHORITY\SYSTEM         1/10/2015 


  • 4.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 03:34 AM

    This is a serious problem for us as we have systems that access law enforcement. No windows updates applied. Had to shut down endpoint protection managers.



  • 5.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 03:49 AM


  • 6.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 04:00 AM

    Hi Rafeeq

    Our machines are fully patched with Windows Updates. Here is a list on the machine I am presently using.  The fix that you see applied today was applied by me after the problem with IE crashing raised its head. I thought it might be a MS glitch and installed the only available update.

    Description      FixComments  HotFixID   InstallDate  InstalledBy       
    Update              KB2849697               CLIENT102\Craig Pilkington  1/10/2015
    Update              KB2849696               CLIENT102\Craig Pilkington  1/10/2015                                     
    Update              KB2841134               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update              KB2670838               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update              KB2830477               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update              KB2592687               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update              KB971033                NT AUTHORITY\SYSTEM         1/9/2015                                        
    Security Update     KB2479943               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update     KB2491683               CLIENT102\Craig Pilkington  1/9/2015                                        
    Hotfix              KB2496820               CLIENT102\Craig Pilkington  1/12/2015                                       
    Hotfix              KB2505454               CLIENT102\Craig Pilkington  1/13/2015                                       
    Update              KB2506014               CLIENT102\Craig Pilkington  1/9/2015                                       
    Security Update     KB2506212               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update              KB2506928               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update     KB2509553               CLIENT102\Craig Pilkington  1/10/2015                                       
    Hotfix              KB2510636               CLIENT102\Craig Pilkington  1/13/2015                                       
    Security Update     KB2511455               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update              KB2515325               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Security Update     KB2532531               NT AUTHORITY\SYSTEM         1/10/2015                                       
    Update              KB2533552               NT AUTHORITY\SYSTEM         1/9/2015                                        
    Security Update     KB2536275               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update     KB2536276               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update     KB2544893               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update              KB2545698               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update              KB2547666               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update              KB2552343               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update     KB2560656               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update              KB2563227               CLIENT102\Craig Pilkington  1/10/2015                                       
    Security Update     KB2564958               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update     KB2570947               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update              KB2574819               CLIENT102\Craig Pilkington  1/10/2015                                      
    Security Update     KB2579686               CLIENT102\Craig Pilkington  1/9/2015   
    Update              KB2585542               CLIENT102\Craig Pilkington  1/10/2015  Update              KB2603229               CLIENT102\Craig Pilkington  1/10/2015  
    Security Update     KB2604115               CLIENT102\Craig Pilkington  1/9/2015   
    Security Update     KB2619339               CLIENT102\Craig Pilkington  1/9/2015   
    Security Update     KB2620704               CLIENT102\Craig Pilkington  1/10/2015  
    Security Update     KB2621440               CLIENT102\Craig Pilkington  1/9/2015   
    Security Update     KB2631813               CLIENT102\Craig Pilkington  1/10/2015  
    Update              KB2640148               CLIENT102\Craig Pilkington  1/10/2015  
    Update              KB2647753               NT AUTHORITY\SYSTEM         1/10/2015 
    Security Update     KB2653956               CLIENT102\Craig Pilkington  1/9/2015  
    Security Update     KB2654428               CLIENT102\Craig Pilkington  1/9/2015   
    Update              KB2660075               CLIENT102\Craig Pilkington  1/10/2015  Update              KB2667402               CLIENT102\Craig Pilkington  1/10/2015  Security Update     KB2676562               CLIENT102\Craig Pilkington  1/10/2015     
    Update              KB2685811               CLIENT102\Craig Pilkington  1/10/2015                                       
    Update              KB2685813               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update     KB2685939               CLIENT102\Craig Pilkington  1/9/2015                                      
    Security Update     KB2690533               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update     KB2698365               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update     KB2705219               CLIENT102\Craig Pilkington  1/9/2015                                        
    Security Update     KB2706045               CLIENT102\Craig Pilkington  1/9/2015                                        
    Update              KB2709630               CLIENT102\Craig Pilkington  1/10/2015 
    Security Update     KB2712808               CLIENT102\Craig Pilkington  1/9/2015 
    Update              KB2718704               CLIENT102\Craig Pilkington  1/10/2015 
    Update              KB2719857               CLIENT102\Craig Pilkington  1/10/2015 
    Update              KB2726535               CLIENT102\Craig Pilkington  1/9/2015
    Security Update     KB2727528               CLIENT102\Craig Pilkington  1/9/2015
    Update              KB2729094               CLIENT102\Craig Pilkington  1/9/2015   
    Security Update     KB2729452               CLIENT102\Craig Pilkington  1/9/2015   
    Update              KB2732059               CLIENT102\Craig Pilkington  1/10/2015
    Update              KB2732487               NT AUTHORITY\SYSTEM         1/10/2015  
    Update              KB2732500               CLIENT102\Craig Pilkington  1/9/2015


  • 7.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 04:01 AM

    We have the same problem since this morning.

    So far the only solution is to remove SEP.

    Business affect: SERIOUS (total breakdown of key application, which is running only on IE)

    We run a hotel in 0/24 operation.

    Solution/FIX needed!



  • 8.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 04:18 AM

    We have found it to be an issue with the 2/20/2015 r1 virus definition.  I had to set our Liveupdate content policy to use the 2/19/2015 r9 update instead of latest available.  Once the PC's received the new policy change, and started using the definition from 2/19/2015, IE started working.  Environment = 3000+ end points. I hope this helps some.



  • 9.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 04:26 AM

    We have found it to be the 2/20/2015 r1 def update in SEP.  In SEPM, I had to change the Liveupdate content policy to use the 2/19/2015 r9 update, not the latest.  Once the PC received this policy change, and started using the 2/19/2015 def, IE started to work again without issue.  Environment - 3000+ Endpoints.  I hope this helps some of you.



  • 10.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 04:30 AM

    I'm not going to roll back clients. I've shut down my endpoint managers until Symantec issues a fix. I have almost 8000 clients



  • 11.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 04:32 AM

    You can try to add in exception and check wether it work or not?

    Mostprobably it will work and you can't be require to stop sep.



  • 12.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 04:35 AM

    Adding an exception did not help in my case.

    From 100 clients I uninstalled SEP on 8 computers and installed a different one as a temporary fix, just to keep the key computers running. Without IE our core application can not be used.



  • 13.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 04:38 AM

    We had to roll back due to the issue affecting production applications.  It will be interesting to see how fast a new def is released to resolve this issue.  I did not try adding an IE exception into the policy.  That may be worth a try.



  • 14.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 04:51 AM

    Copy and Pasted from another forum, email sent from Symantec Support:

    Hello, 

    There is Global  SEPM outage.
     
    Issue: There is a known issue with the IPS update - 20150220.001 Symantec Endpoint Protection - Security Update 985 for SEP 12.1 RTM to RU1 MP1 . The problem is currently being investigated by the developer team. For now, the solution to implement is to revert back the IPS definitions before the 20150220.001 i.e 18th Feb.
     
     
    Solution:  Follow the steps below to roll back virus definitions in Symantec Endpoint Protection Manager: 
    Protection Manager: 

    1.Click Policies 
    2. Select View Policies 
    3. Click LiveUpdate. 
    4. Double-click your current LiveUpdate Content Policy Under the 
    "LiveUpdate Content" tab. The LiveUpdate Content Policy Overview dialog 
    box appears. 
    5. From the "LiveUpdate Content" section, click Security 
    Definitions. 
    6. Enable the Select a revision option located in the "AntiVirus and 
    AntiSpyware definitions" section, 
    7. Click the Edit button. The Select Revision - Antivirus and 
    AntiSpyware definitions dialog box appears. 
    8. Expand the drop-down list and browse to the appropriate (32-bit or 64-bit) 
    definition set. 
    9. Click the desired rollback definition date. 
    Click OK. 
    10 Click OK to close the "Security Definitions" dialog box and return to 
    the "Policies" tab

    Thanks & Regards
    Symantec Customer Care

     



  • 15.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 04:59 AM

    Adding Application Exception did not solve the issue in my case. Had to replace SEP with an other solution.

     



  • 16.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 05:09 AM

    We use the .cloud edition of Symantec Endpoint. In this version it is not possible to roll back signatures to an earlier state. The solution regadring adding iexplorer.exe to the exception list didn't work for be either.
    I have even tried to disable the antivirus, but the only thing that seems to work is uninstalling the antivirus completely. Although it is manageable with only 50 users, it is obviously not a solution I will use.

    Are there any of you, who have some great ideas?



  • 17.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 05:14 AM

    What Exact SEPM version are you using ?

    May be are you using Symantec Endpoint Protection 12.1.1101.401 (RU1 MP1),

    SEPM 12.1.1101.401 (RU1 MP1), does not support IE 11,You need to upgrade SEPM 12.1.5.

    Check these article

    Upgrade or migrate to Symantec Endpoint Protection 12.1.5

    http://www.symantec.com/docs/TECH224034

    Upgrade Overview to SEP 12.1 Release Update 5 (12.1.5337.5000) Chetan articles

    https://www-secure.symantec.com/connect/articles/upgrade-overview-sep-121-release-update-5-12153375000

     



  • 18.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 05:20 AM

    I don't use Symantec Endpoint Protection Manager - I use the hosted version, https://hostedendpoint.spn.com.

    Here's my client info: 

    Symantec_0.PNG



  • 19.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 05:39 AM

    Using client 12.1.671.4971 - the problem exists. 



  • 20.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 05:44 AM

    Now updated to the new definition file (20/02/2015.r35) and the problem is solved.

    Force definition updates to your clients and relax.



  • 21.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 05:46 AM

    I also encountered this problem, and the only solution is to uninstall the SE client. I'm using Cloud Management and I tried to add exceptions but didn't solve the problem. I hope Symantec will have a solution for this soon. I can't remove the SE protection on all my computers on my network  - that is too risky.

    I am still working on it right now, please help....  



  • 22.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 06:20 AM
      |   view attached

    Same issue, but in my case is not IE 11.

    It happens using IE 9 (See attach)

    Still working on it, until now the only solution has been uninstalled Symantec.

     

     



  • 23.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 06:48 AM

    Yes - I have also tried to downgrade. Both Internet Explorer 8, 9, 10 and 11 will crash with the current signature update from Symantec.



  • 24.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 06:53 AM

    Not sure if Symantec did a fix, but I just tested all my computers over our network and All IEs are OK now. Try restarting your PC. I did this on all my PCs.



  • 25.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 06:58 AM

    Seeing the same thing here, issues with IE 10 for me.  Using .Cloud here also.

    When you look at the portal and all your endpoints, mine all show online like everything is fine, but the phone is ringing every 10 minutes or so with sites having the IE issue.  Very frustrating on a Saturday morning to be awakened with this?



  • 26.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12
    Best Answer

    Posted 02-21-2015 07:19 AM

    May be issue are resolved next virus defination.

    You can role backdate virus defination for resolved the issue.

    How to Backdate Virus Definitions in Symantec Endpoint Protection Manager

    Article:TECH102935  |  Created: 2007-01-15  |  Updated: 2014-10-24  |  Article URL http://www.symantec.com/docs/TECH102935


  • 27.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 07:37 AM

    Thank you for the link James007.

    Thank you also to everyone who commented and for the suggestions.  Much appreciated.

    It appears that the latest definitions 20 February 2015 r35 have resolved the problem.



  • 28.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 08:05 AM
      |   view attached

    Network Thread protection has to be rolled back, so go to SEPM Policies, select LiveUpdate tab LiveUpdate Content and click on Security Definitions change the revision, see attachment. Assign policy and wait until Symantec applies to clients.

    This solution works until Symantec fix the issue with the lastest definition.

    Rgds



  • 29.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 08:06 AM

    Has anyone called support?



  • 30.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 09:11 AM
    Here's the official blog confirming the issue with corrupt IPS definitions. 12.1 RU2 were not affected. https://www-secure.symantec.com/connect/blogs/corrupt-ips-definition-package-impacted-internet-explorer-11


  • 31.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 09:28 AM

    Yes.  Below is the link they sent me.  I had already started the process of going back to previous revisions, which seem to work now on the clients that have been updated.  They told me the fix was to update to the latest version, but I am going to wait a couple of days just to make sure there's not something else hosed up with them.  Hope this helps.

    For the issue please  download the latest definition from Symantec by running Live Update  and make sure under live update content >IPS >Use latest available definition  option is enabled.

    Link: http://www.symantec.com/security_response/securityupdates/list.jsp?fid=nis



  • 32.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 09:34 AM

    Yea seems only old versions prior to RU2 are broke.



  • 33.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 10:33 AM

    Yes - A new update has been rolled out. I received the update for Symantec.cloud by manually checking for latest definition update. 

    All my installations are Ok now.



  • 34.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-21-2015 11:16 AM

    Already fixed.

    Just updated last definitions - IE crash issue has gone. Using Norton Security 22.1.0.9

     



  • 35.  RE: IE11 crashing related to SEP update Symantec Endpoint Protection 12

    Posted 02-23-2015 06:29 AM
     
     
    Log Name:      Application
    Source:        Application Error
    Date:          2015.02.21. 9:25:05
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
     
    Description:
    Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17631, time stamp: 0x54b31a70
    Faulting module name: IPSEng32.dll, version: 14.1.2.8, time stamp: 0x54545048
    Exception code: 0xc0000417
    Fault offset: 0x000c4c92
    Faulting process id: 0x28f4
    Faulting application start time: 0x01d04dafe4b9339b
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Definitions\IPSDefs\20150220.001\IPSEng32.dll
    Report Id: 230127c5-b9a3-11e4-809e-005056c00008
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-02-21T08:25:05.000000000Z" />
        <EventRecordID>39725</EventRecordID>
        <Channel>Application</Channel>
        <Computer/Computer>
        <Security />
      </System>
      <EventData>
        <Data>IEXPLORE.EXE</Data>
        <Data>11.0.9600.17631</Data>
        <Data>54b31a70</Data>
        <Data>IPSEng32.dll</Data>
        <Data>14.1.2.8</Data>
        <Data>54545048</Data>
        <Data>c0000417</Data>
        <Data>000c4c92</Data>
        <Data>28f4</Data>
        <Data>01d04dafe4b9339b</Data>
        <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
        <Data>C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Definitions\IPSDefs\20150220.001\IPSEng32.dll</Data>
        <Data>230127c5-b9a3-11e4-809e-005056c00008</Data>
      </EventData>
    </Event>