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"What is the right product for a Windows Home Server 2011 network consisting of the server and several home office / family client computers?

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  • 1.  "What is the right product for a Windows Home Server 2011 network consisting of the server and several home office / family client computers?

    Broadcom Employee
    Posted Apr 12, 2012 04:35 PM
    ------------------Original Message------------------
    From: xxxxxxxx@yahoo.com [mailto:xxxxxxxxx@yahoo.com]
    Sent: Thursday, Apr 12 2012 3:52:17:413AM
    To: email@support01.norton.com
    Subject: Technical Support [Incident:506681875]


  • 2.  RE: "What is the right product for a Windows Home Server 2011 network consisting of the server and several home office / family client computers?

    Broadcom Employee
    Posted Apr 12, 2012 05:21 PM
    Symantec Endpoint Protection supports server OS's. It does require someone with good technical skills as does other enterprise endpoint products. These solutions are no longer just AV.


  • 3.  RE: "What is the right product for a Windows Home Server 2011 network consisting of the server and several home office / family client computers?

    Broadcom Employee
    Posted Apr 16, 2012 12:27 PM

    Thatdude, oh really?

    I am familiar with the range of products offered by Symantec and that there is more to network or client security than just antivirus.

    I'm looking for someone (maybe from Symantec) who works both sides of the Symantec business and Norton consumer side who can put the two sides together and offer a solution. The problem is the Symantec business products don't seem to offer consumer-oriented functionality (parental controls, ease of management, pricing/licensing models) and specifically exlude the Windows "Home" edition OS. Meanwhile the Norton consumer products will not run on a server SKU.

    I am surprised this particular product mix isn't available. Apparently. 

     

    P.S. Asking Symantec/Norton chat or e-mail sales support doesn't help. Which is why I gave the example in the first posting.

     



  • 4.  RE: "What is the right product for a Windows Home Server 2011 network consisting of the server and several home office / family client computers?

    Posted Apr 18, 2012 10:43 AM

    Unfortunately, it is not possible to merge the consumer AV and the enterprise protection products together. The Norton products do not support the server OS. Your best bet for your environment would be our Endpoint Protection SMB product. It is easy to set up and maintain, and is able to protect all the operating systems in your list.

    You can give the product a free 30 day trial - https://www4.symantec.com/Vrt/offer?a_id=117526

    One other thing, you can add some features like Safe Web Lite and Norton ConnectSafe to your environment while running the Endpoint Protection SMB products.

    Safe Web Lite provides a safer search experience by warning you of dangerous Web sites right in your search results - http://safeweb.norton.com/lite

    ConnectSafe blocks inappropriate content in 23 different languages - https://dns.norton.com/dnsweb/homePage.do

    I hope this helps.

     

    Best,

    Thomas



  • 5.  RE: "What is the right product for a Windows Home Server 2011 network consisting of the server and several home office / family client computers?

    Broadcom Employee
    Posted Apr 18, 2012 05:15 PM

    I have a pre-sales technical dialog going outside of the community forum, and initially it was suggested I go with the Symantec Enterprise Endpoint Protection .Cloud (http://www.symantec.com/endpoint-protection-cloud) for the Windows Home Server 2011 machine. I could use the same SEP.Cloud product, or a Norton security suite on the client endpoints. That was the path, and it seemed promissing.

    Upon looking closely at the supported platforms for SEP.Cloud, I noted that while Small Business Server 2011 is listed, Windows Home Server 2011 is not. I was concerned because if I were to encounter an issue I'd want Symantec to own the issue and fix it - not waive their hands saying I was running on an unsupported platform. Pre-sales responded to this with:

    I did some further digging on this and was able to verify that Home server is not supported by SEP today. We currently do not have a solution, consumer or enterprise, that supports Windows Home Server.”

    That means nobody, not Microsoft, not Symantec, not McAfee, not Trend Micro (and the several dozen other antivirus vendors) have an official server-side security product for Windows Home Server 2011. Given the nature of the server (it has open ports through the home router to the Internet via uPnP in order to provide remote web access for RDP) it is really irresponsible of Microsoft not to have lined up a security partner (or supplied their own solution). *sigh*

    I am thinking I will do a trial of the SEP.Cloud on the server and cross my fingers it will work and I won't need to open up a technical support incident. Maybe Symantec would offer me a "beta tester" status and seek to certify their SEP product on this platform? I'd be willing.

    I like the Norton products for the clients, seems like in 2012 these are the best value and have the most robust functionality. This makes more sense than installing SEP small business edition or SEP.Cloud on the clients and then adding bits and pieces from Norton to attempt to "upgrade" SEP to do the consumer-friendly security which is already included in the full Norton client.



  • 6.  RE: "What is the right product for a Windows Home Server 2011 network consisting of the server and several home office / family client computers?

    Broadcom Employee
    Posted Apr 30, 2012 12:15 PM

    Although not "officially" supported by Symantec, I am successfully running a trial of SEP.Cloud on WHS2011. The .Cloud management portal (https://hostedendpoint.spn.com/) reports WHS2011 as a Windows Server 2008 R2 machine.

    • I have created custom Group and Policy settings.
    • I removed the SEP.Cloud firewall (relying instead on the customized built-in Windows firewall; I assume I could get SEP.Cloud firewall to work, but I don't want to mess with a functional configured WHS2011 Microsoft firewall setup that is already working).
    • Virus definition files haved updated without incident.
    • Full scan of server harddrives have completed without incident (the usual "extraction errors encountered by the Decomposer Engines." on certain compressed .cab files.
    • No malware detected, no intrusions detected, no problems or performance issues noted.

    I also installed Norton 360 on my client computers, ranging from a 1GB Intel Atom-powered Netbook running Windows 7 Starter Edition, old Windows XP machine with 2GB, and newer Windows 7 4GB desktop and 2GB laptop. I am quite pleased with the Norton 360 product's feature set (for home users the Parentral Controls functionality is quite good). Norton 360 features a web-based central management capability; although not a true "cloud" security product, it is useful. Now only if Symantec would include Windows Home Server 2011 support within their Norton 360...!

    I'll post back at the conclusion of this trial. At $35 SEP.cloud is reasonably priced for WHS2011.



  • 7.  RE: "What is the right product for a Windows Home Server 2011 network consisting of the server and several home office / family client computers?

    Posted Apr 30, 2012 12:22 PM

    I'm happy to hear you found a working solution for WHS. Keep us posted on the outcome of your testing.

     

    Thanks,

    Thomas



  • 8.  RE: "What is the right product for a Windows Home Server 2011 network consisting of the server and several home office / family client computers?

    Broadcom Employee
    Posted May 14, 2012 12:41 PM

    I have a few days left on the trial but it looks like I will keep SEP.Cloud on my WHS2011 server.



  • 9.  RE: "What is the right product for a Windows Home Server 2011 network consisting of the server and several home office / family client computers?
    Best Answer

    Broadcom Employee
    Posted Jun 13, 2012 11:29 AM

    No news is good news regarding the SEP.Cloud antivirus/antispam components (I'm not using SEP.Cloud firewall) running on my Windows Home Server 2011 as a paid subscription. The real-time scan performance seems to be very low overhead, and the biweekly full scans occur at night and so I'm not having performance issues there either. No malware detection or false positives yet.

    I've had a couple of technical support questions to the SEP.Cloud team, and although not difficult questions, the response was fast and direct. So thumbs up on support as well.

    All of my Clients are running Norton 360 which is working well for us, as good as I've experienced with any AV product.

    The only missing element is "official" support fo WHS2011 and the product lacks WHS2011 Dashboard Support, so all of my local server configuration is via remote desktop.



  • 10.  RE: "What is the right product for a Windows Home Server 2011 network consisting of the server and several home office / family client computers?

    Posted Jun 13, 2012 11:36 AM

    Thanks for the report. Glad to hear the SEP.cloud team are quick to answer your questions. Out of curiosity, how are you engaging the SEP.cloud team? Chat, forums, email, phone...?

     

    Cheers,

    Thomas



  • 11.  RE: "What is the right product for a Windows Home Server 2011 network consisting of the server and several home office / family client computers?

    Broadcom Employee
    Posted Jun 13, 2012 11:43 AM

    Support is through the website portal for the product, a combination of e-mail and portal.



  • 12.  RE: "What is the right product for a Windows Home Server 2011 network consisting of the server and several home office / family client computers?

    Broadcom Employee
    Posted Jun 20, 2012 12:03 PM

    If you want to help urge Symantec to address the need for "official" support of Windows Home Server customers, please vote for my "idea" to enhance their Norton and/or Endpoint Protection product lines:  http://www.symantec.com/connect/ideas/certify-symantec-endpoint-protection-cloud-or-norton-product-windows-home-server-2011