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Cannot login to SEPM

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Migration User

Migration UserAug 01, 2014 07:59 AM

  • 1.  Cannot login to SEPM

    Posted Aug 01, 2014 03:29 AM
      |   view attached

    SEPM manager services stops automatically and database service is not able to start. How to solve this error.



  • 2.  RE: Cannot login to SEPM
    Best Answer

    Broadcom Employee
    Posted Aug 01, 2014 03:34 AM

    Can you have try to startup?

    Try it

    Error when logging to Symantec Endpoint Protection Manager: "Failed to connect to server". Unable to start the embedded database service.

    Article:TECH134782  |  Created: 2010-01-07  |  Updated: 2013-05-16  |  Article URL http://www.symantec.com/docs/TECH134782


  • 3.  RE: Cannot login to SEPM

    Broadcom Employee
    Posted Aug 01, 2014 03:54 AM

    Is there enough disk space on the machine?

    Does you have try to reboot SEPM Server ?

    Could you please post the entire scm-server-0.log and catalina.out files?



  • 4.  RE: Cannot login to SEPM

    Posted Aug 01, 2014 04:40 AM
    *Have u tried reboot the server. *in taskmamager end the process dbsrv12 try reboot again * pl check disk space in the server *let me know the sepm version Pl collect scm-server-0.log and Carlina.out from log Folder


  • 5.  RE: Cannot login to SEPM

    Broadcom Employee
    Posted Aug 01, 2014 06:11 AM

    Hi Prasun,

    I could see that the Symantec Embedded Database service status shows "starting"

    So please restart you SEPM server and then check if the DB service starting automatically..

     

     

    Regards,

    Sankara Subramanian



  • 6.  RE: Cannot login to SEPM

    Posted Aug 01, 2014 06:36 AM
      |   view attached

    Started the service but still same issue.

    Symantec_Endpoint_Protection_12.1.4_MP1a is the SEPM version

    50 GB free space on harddisk.

     

    Attachment(s)

    rar
    Desktop_3.rar   1 KB 1 version


  • 7.  RE: Cannot login to SEPM

    Posted Aug 01, 2014 06:51 AM
    You need to turn on advanced logging for this. Post the log here for review or open a support case.


  • 8.  RE: Cannot login to SEPM

    Posted Aug 01, 2014 07:45 AM
      |   view attached

    Tried restarting the server but same error exists.

    Symantec_Endpoint_Protection_12.1.4_MP1a is the SEPM version installed.

    Attachment(s)

    rar
    Desktop_4.rar   1 KB 1 version


  • 9.  RE: Cannot login to SEPM

    Broadcom Employee
    Posted Aug 01, 2014 07:52 AM

    Read this article

    Symantec Endpoint Protection Manager could not connect to the database.

    Article:TECH172812  |  Created: 2011-10-25  |  Updated: 2011-10-25  |  Article URL http://www.symantec.com/docs/TECH172812
     


  • 10.  RE: Cannot login to SEPM

    Posted Aug 01, 2014 07:56 AM

    run the management server configuration wizard once..



  • 11.  RE: Cannot login to SEPM

    Broadcom Employee
    Posted Aug 01, 2014 07:59 AM

    Have you try repair SEPm on ADD/remove programe.



  • 12.  RE: Cannot login to SEPM

    Broadcom Employee
    Posted Aug 01, 2014 08:47 AM

    Hi, Please try force creation of sem5.log...to start Embedded Database service..

    Go to "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\"and rename sem5.log to sem5.log.old

    1. Click Start, click on Run and Type “CMD” then click OK
    2. In the Command Prompt type: "CD C:\Program Files\Symantec\Symantec Endpoint Protection Manager\ASA\win32\" and press Enter this will change directories to the folder containing dbsrv12.exe.
    3. Force the recreation of sem5.log. Type: "dbsrv12 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db" and press Enter
    4. Click Start, click on Run and Type “services.msc” then click OK and start the Symantec Embedded Database Service
    5. Start the Symantec Endpoint Protection Manager service.
    6. If it stays started then go ahead and log into the Symantec Endpoint Protection Manager and everything should now be working properly
    7. If the Symantec Endpoint Protection Manager service fails to start then run Management Server Configuration Wizard in order to log in to the Symantec Endpoint Protection Manager

     

    Regards,
    Sankara Subramanian



  • 13.  RE: Cannot login to SEPM
    Best Answer

    Broadcom Employee
    Posted Aug 01, 2014 08:50 AM
    1. Stop Symantec Embedded Database and Symantec Endpoint Protection Manager services in the Services.MSC.
    2. Rename sem5.log to sem5.log.old
      Path, for 32 Bit: "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\"
      Path, for 64 Bit: "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\db\"
    3. Click Start, click on Run and Type “CMD” then click OK
    4. In the Command prompt (as Administrator if applicable):
      For 32 Bit, type: "CD C:\Program Files\Symantec\Symantec Endpoint Protection Manager\ASA\win32\"
      For 64 Bit, type: "CD C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\ASA\win32\"
      and press Enter. This will change directories to the folder containing dbsrv12.exe.
    5. Force the recreation of sem5.log.
      For 32 Bit, type: dbsrv12 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db"
      For 64 Bit, type: dbsrv12 -f "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\db\sem5.db"
      and press Enter.
    6. Click Start, click on Run and Type “Services.MSC” then click OK and start the Symantec Embedded Database Service
    7. Start the Symantec Endpoint Protection Manager Service.
    8. If it stays started then go ahead and log into the Symantec Endpoint Protection Manager and everything should now be working properly.
      OR
      If the Symantec Endpoint Protection Manager service fails to start then run Management Server Configuration Wizard in order to log in to the Symantec Endpoint Protection Manager.

    Regards,

    Sankara Subramanian



  • 14.  RE: Cannot login to SEPM

    Posted Aug 03, 2014 11:45 AM
      |   view attached

    Tried running repair from add/remove but couldn't connect to database. also tried management server configuration wizard but didn't work either.

     

    While running For 32 Bit, type: dbsrv12 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db"

     

    its shows following console only .



  • 15.  RE: Cannot login to SEPM

    Broadcom Employee
    Posted Aug 03, 2014 11:41 PM

    I suggest you can follow Disaster Recovery process

    Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

    Article:TECH160736  | Created: 2011-05-24  | Updated: 2014-07-22  | Article URL http://www.symantec.com/docs/TECH160736


  • 16.  RE: Cannot login to SEPM

    Posted Aug 04, 2014 11:42 AM

    Nothing worked...

    How to take techncial support in symantec..for this case.

     



  • 17.  RE: Cannot login to SEPM

    Broadcom Employee
    Posted Aug 04, 2014 11:54 AM

    How to create a new case in MySymantec

    http://www.symantec.com/business/support/index?pag...

    Phone numbers to contact Tech Support:

    Regional Support Telephone Numbers:

        United States: 800-342-0652 (407-357-7600 from outside the United States)
        Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
        United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/support/contact_techsupp_static.jsp



  • 18.  RE: Cannot login to SEPM

    Posted Aug 04, 2014 11:56 AM

    Please contact technical support by phone

    US & Canada +1 800 342 0652 or 407 357 7600
    France +33 (0) 1 55 69 50 70
    United Kingdom +44 (0) 870 606 60 00
    Belgium +32 (0) 27 13 15 14



  • 19.  RE: Cannot login to SEPM

    Posted Aug 04, 2014 12:13 PM

    Going back a few steps:

    As the issue is that the Embedded DB Service is not starting, I'd start off with checking for the "err.log" and "out.log" files in the below folder for any errors:

    C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\



  • 20.  RE: Cannot login to SEPM

    Posted Aug 04, 2014 12:17 PM
    Have you tried stopping dbsrv12 process from task manager? You can create case also we will try our best yo help you. As .Brian said please enable advance and update the log will help us. Reboot the system in selective startup. Check the status of the service and let is know.


  • 21.  RE: Cannot login to SEPM

    Broadcom Employee
    Posted Aug 08, 2014 08:46 AM
    http://www.symantec.com/docs/TECH134782 this is same detail already attach in my article which is in first comment at the start of the conversation