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  • 1.  After trying to manually update sepm, .jdb gets an .err extension

    Posted Mar 13, 2019 08:54 AM
      |   view attached

    Hello,

    After trying to manually update sepm, .jdb gets an .err extension

    SesmLu.log attached.

    I appreciate the ehlp

    Attachment(s)

    zip
    SesmLu.zip   679 KB 1 version


  • 2.  RE: After trying to manually update sepm, .jdb gets an .err extension

    Trusted Advisor
    Posted Mar 13, 2019 05:12 PM

    Based on the logs, can you confirm if you're loading the correct .jdb file that is based on your current SEP v12 level and not SEP v14? There are various SEP v12 versions on offer. (v12.1, v12.1.2, 12.1.3 or later)

    Check, confirm that you're selecting the correct version, download and then copy it across - see how you get on.



  • 3.  RE: After trying to manually update sepm, .jdb gets an .err extension

    Posted Mar 14, 2019 03:11 AM

    Tony thanks for the reply. SepM version is 12.1.5 (12.1 RU5) build 5337

    I download the following jdb http://definitions.symantec.com/defs/jdb/vd54d812.jdb

    from https://www.symantec.com/security_response/definitions/download/detail.jsp?gid=sep

    Do you think it is ok or there is an alternate version I can try?

    Thanks again

    Lefteris

    Symantec Endpoint Protection Manager Installations on Windows Platforms

    How to update definitions for Symantec Endpoint Protection Manager using the .jdb file
    File Name Creation Date Release Date File Size MD5 | all
    vd54d812.jdb | FTP 03/13/2019 03/13/2019 246.46 MB 05AED833A409357B5B847F10E2C78CF5

    Supports the following versions of Symantec antivirus software:

    • Symantec Endpoint Protection 12.1
    • Symantec Endpoint Protection 12.1.2 and later


  • 4.  RE: After trying to manually update sepm, .jdb gets an .err extension

    Trusted Advisor
    Posted Mar 14, 2019 04:26 AM

    Yes, that looked correct to me, thanks.

    I see there is a different file, so what you can try to do is to reboot the SEPM server, redownload the file and try again.



  • 5.  RE: After trying to manually update sepm, .jdb gets an .err extension

    Posted Mar 14, 2019 06:04 AM
      |   view attached

    Thanks Tony. I rebooted the server and downloaded the following:

    http://definitions.symantec.com/defs/jdb/vd54da14.jdb

    Unfortunately error again (vd54da14.jdb.err). New log is attached. If there are any ideas, pls advise.

     

     

    Attachment(s)

    zip
    SesmLu (2).zip   46 KB 1 version


  • 6.  RE: After trying to manually update sepm, .jdb gets an .err extension

    Trusted Advisor
    Posted Mar 14, 2019 07:18 AM

    Thanks. anything interesting from vd54da14.jdb.err file? The log file you attached has various errors, but can't make out to why.

    Can you download and run SymDiag on the server - https://support.symantec.com/en_US/article.TECH170752.html and see if there's anything reported back from it?