Email Security.cloud

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  • 1.  Emails Being Blocked

    Posted Sep 17, 2020 12:20 PM
    Hi, For the last few hours we have been having issues with messages to customers using messagelabs.com being blocked. Our email server doesn't appear to be blacklisted and all other emails are being delivered ok. Example customer with issue is crombielockwood.co.nz being delivered to cluster4.us.messagelabs.com.

    Email server: mail.starinsure.co.nz
    IP address: 101.98.15.169

    Regards
    Chris


  • 2.  RE: Emails Being Blocked

    Posted Sep 18, 2020 05:03 AM
    I'm also in New Zealand I'm seeing the same issue
    Original Message


  • 3.  RE: Emails Being Blocked

    Broadcom Employee
    Posted Sep 18, 2020 06:01 AM
    Hi Chris and Scott

    We experienced a service outage on the 17th September which may explain this.  You can see our current service status using this link:
    https://email-security.status.broadcom.com/

    Regards

    Sunil

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    Forum Moderator
    Symantec Enterprise Division, Broadcom
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    Original Message