Endpoint Encryption

  • 1.  Symantec Removable Media Encryption Burner Application

    Posted Apr 09, 2019 02:09 AM

    Symantec Removable Media Encryption Burner Application cant detect a USB DVD Burner that is connected.

    Symantec Removable Media Encryption Burner showed "No recording device detected".

    Any idea why it cant detect the burner?



  • 2.  RE: Symantec Removable Media Encryption Burner Application

    Posted Apr 09, 2019 03:08 AM

    Can Windows see the device? Have you made sure that the USB writer is supported, and if there is any writing software installed, have you tried to disable/uninstall it to see if this fixes it?

    Thanks!



  • 3.  RE: Symantec Removable Media Encryption Burner Application

    Posted Apr 09, 2019 10:50 PM

    I can see the USB writer on the E drive and uninstalled all other writing software. Very odd that the server cant detect the drive.



  • 4.  RE: Symantec Removable Media Encryption Burner Application

    Posted Apr 10, 2019 03:04 AM

    Aha Jiren, found what I was looking for.

    USB writers are not supported:

    https://support.symantec.com/en_US/article.TECH149543.html

    You would be able to decrypt data on a DVD, but not encrypt to it. Might explain your issue...

    Thanks!



  • 5.  RE: Symantec Removable Media Encryption Burner Application

    Posted Apr 10, 2019 10:15 PM

    This applies to "Symantec Removable Media Encryption Burner Application" as well? The technote you provided looks like its for disk encryption instead of burning data to disc.