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SEP client displays continously that a restart is required

  • 1.  SEP client displays continously that a restart is required

    Posted 01-09-2016 09:14 AM
      |   view attached

    Hello,

    I installed a managed client of SEP 12.1. RU6 MP3 on a Windows 10 (version 1511) x64 Enterprise client. After the installation of SEP it asks for a reboot but after rebooting (dosen't matter how many times) the message does not go away. Is there a fix or just back luck in my case or how this can be solfed?

    Thanks for your help

    Regards

    Roberto



  • 2.  RE: SEP client displays continously that a restart is required

    Posted 01-09-2016 09:23 AM

    Is that the latest Windows 10 version? Have you tried running a repair on the client? I would try that.

    Also run the symhelp tool to troubleshoot:

    Troubleshooting computer issues with the Symantec Help support tool



  • 3.  RE: SEP client displays continously that a restart is required

    Posted 01-11-2016 01:55 AM
      |   view attached

    Hello and thank you for the gint with the support tool. Didn't know about it. Attached a picture from the output of the tool. I think the biggest issues is that a service named SysPlant for NT and a Service named Teefer2 are not working properly. On the other side the tool suggest to update to 12.1.2 version even though the version installed is much newer.

    Yes it's the very latest version of Windows 10 with all CUs installed.

    I also tried the repair function under Add/Remove Programs and rebooted once again after that.

    Cheers



  • 4.  RE: SEP client displays continously that a restart is required

    Posted 01-11-2016 06:30 AM

    Hi,

    just as an update for you. I managed to workaround this problem now. I had do disable Application and Device Control under Proactive Threat Protection. Without it SEP client works now.

    As I opened a case with Symantec support now I hope they will fix this issue in a later release. I had this problem on two different computers.

    Cheers

    Robert



  • 5.  RE: SEP client displays continously that a restart is required

    Posted 01-11-2016 09:02 AM

    Thanks for the update, sounds like you found a bug.