How to get support from Symantec

[Migration User]

Hi,

My company purchased Symantec Endpoint protection 12.1 Server with 1000 clients licenses I am responsible for the deployment in my environment so I need to know the following points:

1.How to identify what kind of services we can get from our license document for e.g Technical support in case of any issue we have pre & post installation of the Antivirus server. in terms of what are the primary point of conatcts and their details and the process to follow for creating Tickets.

2.Contact details of Global support and in India as well please mention any relevant document through which I can get the information regarding the process to follow for geting services from symantec.

 

Regards

Geekgadget

 

 

[ℬrίαη]

You will want to start here:

Placing a call to support will be fastest and most efficient.

Create a case with with Symantec Technical Support Team.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

Phone numbers to contact Tech Support:

Regional Support Telephone Numbers:

    United States: 800-342-0652 (407-357-7600 from outside the United States)
    Australia: 1300 365510 ([phone] from outside Australia)
    United Kingdom: [phone]

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

[Migration User]

Thanks Brian  for this useful information.

Regards

Geekgadget

[ℬrίαη]

Please don't forget to mark it as the solution if it helps you. It will also benefit future users searching for an answer to the same query.

[Chetan Savade]

Hi,

Thank you for posting in Symantec community.

I would be glad to answer your query.

There are multiple ways to reach Symantec support

1) Most easiest if impact is less - Create a web case

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

2) If impact is high call Symantec support immediately to get the resolution.

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 ([phone] from outside Australia)
United Kingdom: [phone]
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp   India: Toll-Free 000 800 4401 456                                                                                                

http://www.symantec.com/support/assistance_care.jsp

OR 

Technical Support

http://www.symantec.com/business/support/contact_techsupp_static.jsp

3) Also can post a query on Symantec fourm. Symantec employee,End users,Trusted advisors and Technical Support team will try to help you.

4) For U.S region company has recently started Chat Support as well.

Choose the best way to contact depending upon the impact of an issue.

 

[Mithun Sanghavi]

Hello,

You may like to check this Article:

SymWise - Symantec KnowledgeBase and MySymantec - Symantec Support

https://www-secure.symantec.com/connect/articles/symwise-symantec-knowledgebase-and-symantec-support

and

this BLOG -

Connect with us for Symantec Endpoint Protection Technical Support.

https://www-secure.symantec.com/connect/blogs/connect-us-symantec-endpoint-protection-technical-support

Hope that helps!!