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Error 10030 - HELP!

  • 1.  Error 10030 - HELP!

    Posted 05-15-2007 05:57 PM
    Last year I had Ghost 8 working fine for me. This summer we've gone to version 11. We have 3 techs at 3 different campus' and so far I'm the only one that's running into problems, so I don't think it's anything related to our network setup.
     
    The only thing that's changed since last summer was that my Ghost server machine had to be rebuilt, and we've gone to version 11.
     
    At thsi point I've installed both Ghost 8 and 11 on numerous machines, with a variety of configurations (on the domain, off the domain, working through a switch, working through a hub,etc).
     
    I always get the same error when trying to Ghost Cast:
     
    "Unable to establish connection with session ______. Check that the Ghost Casting server application is ready to accept clients (10030)"
     
    Both client and server host machines have received IP addresses from DHCP.
    There are no firewalls or routers in between. XP firewall is disabled on the server.
    Both computers are on the same subnet working off of the same hub.
    Both computers have PXE enabled and are set in BIOS to allow a network boot.
     
    When I try to set up a Ghost Cast session using the 'automatic' Discovery Method, the first attempt fails as per usual, but I notice on the second attempt that the client machine was able to identify the server by IP address and has filled the IP address in by itself in the 'Discovery Method' area, switching it to manual.
     
    So the client machine is seeing the session and server, but can't connect.
     
    I've tried logging the attempted Ghost Cast session and the server seems ready to receive, but never seems to hear from the client.
     
    These result are constant regardless of any changes I make in setup or configuration or my equipment or boot discs.
     
    Anyone have any ideas or suggestions?
     
    Thanks.
     
    Leif
     
    PS - I wanted to add that I have tried using the exact same version 8 boot discs with MS-DOS that I was using last year on the exact same type/model of computer. Last year they worked perfectly fine for me. This year... nothing. Same error message. 
     
    I've also tried setting a data transfer rate restriction to 500mb/min - no difference.
     

    Message Edited by Leif_G on 05-15-200703:04 PM



  • 2.  RE: Error 10030 - HELP!

    Posted 05-16-2007 04:49 AM
    Hi,
     
    Do you create an image or restore?
     
    If this is the restore, it is very likely one of the routers between the server and the client is blocking multicast packets. Could you select unicast in the same dialog box you select data transfer rate and try ? 
     
    This is a long shot since you seems to be running them from the same hub. But the inability to find the GhostCast session does not sound correct for a hub. If it is a Gigabit hub, it is probably a switch that may filter packets.
     
    ( By the way this does not seems to have any thing to do with data transfer rate, you can change that setting back).
     
     
    Krish

    Message Edited by Krish Jayaratne on 05-16-200709:54 PM



  • 3.  RE: Error 10030 - HELP!

    Posted 05-16-2007 06:36 PM
    Thanks for your reply.
     
    I get this error both while creating an image and while trying to restore an older one. I tried unicast and directed broadcast also. None work. Same error.
     
    I'm beginning to suspect that it must have something to do with the way I've installed and registered the console. I removed version 8 while my coworkers just installed 11 over top of 8.
     
    Interestingly, one of the other techs did try to install 11 fresh on another machine and was getting the same errors I was getting. But it works on the machine where they installed 11 over 8.
     
    Apparently a co-worker says there is a very specific ID we have to use when registering the version 8 console. Since it prompted me for my email address, I used my own email address in the reg box. But apparently we have to use the email address of someone who doesn't even work here nay longer, because Symantec has our account set up using her email address as an ID.
     
    So I'm about to reinstall version 8 using the old employees email address and validation key. Then if I get 8 working, I'll install 11 over top of it as my fellow techs have done.
     
    If anyone has any other ideas please let me know. Thanks!
     
    Leif

    Message Edited by Leif_G on 05-16-200703:37 PM



  • 4.  RE: Error 10030 - HELP!

    Posted 05-17-2007 03:19 AM
    Hi,
     
    Easiest way to check if there is a licensing issue is to check the Help->about in Console. It will say how many licenses you have.
     
    If it is a licensing problem, it will not allow you to run tasks rather than multicast failing. So it is very unlikely to be a licensing issue. Usually licensing information is preserved during uninstall/re-install.
     
    Could you check if you have the same version of Ghost and GhostCast server? They needed to be the same version. If they are different, GhostCast server will not accept the client.
     
    Krish
     
     


  • 5.  RE: Error 10030 - HELP!

    Posted 05-24-2007 02:36 PM
    I keep getting this error also and of couse I had no troubles with GSS 1.1. So far it only  happens when I try to restore a image that resides on the ghost server. Haven't tried taking one and saving it to the server. The client will get a DHCP number. It will pass some certificate info as far as I can tell (screen goes by fast). Ghost starts and states that it is trying to establish a connection. Never connects to the Cast server.Then it exits ,pc reboots, goes through the certificate screens again ( much slower this time). Then just sits the sending out requests and the ghost server keeps sending Ackknowledgements until I cancel  at the client. I have tried everyhting I can thing of for 2 days. What am I missing, there are no firewalls and nothing has changed on my network except the version of GSS and the clients.
    Here is a ghost error log:
    Date   : Thu May 24 14:07:57 2007
    Error Number: (10030)
    Message: Unable to establish contact with session <LABBKPPUSH2>.
    Check that the GhostCasting Server application is ready
    to accept clients!
    Version: 11.0.1.1533 (Apr 19 2007, Build=1533)
    OS Version: DOS v7.10
    Command line arguments: -clone,dst=1,mode=restore,src=@MCLABBKPpush2 -batch -sgb -jm=U -sgt
    Active Switches :
          AutoName
    PathName            :
    DumpFile            :
    DumpPos             : 0
    FlagImplode         : 0
    FlagExplode         : 0

    CloneSrc            : @MCLABBKPPUSH2
    BatchPartSrc        : 0
    BatchPartMSrc       :

    CloneDst            : 1
    BatchPartDst        : 0

    Operation Details :
     Total size.........0
     MB copied..........0
     MB remaining.......0
     Percent complete...0%
     Speed..............0 MB/min
     Time elapsed.......0:00  
     Time remaining.....0:00  

    Program Call Stack
    AbortLog
    Generic_Abort
    CheckCloneSwitches
    ProcessArgumentsToPass
    sub_main
    main

    Call Stack
     0x00397a4c
     0x0009cd91
     0x0009c5cc
     0x0009bca7
     0x0009d8ae
     0x00028b3a
     0x0002c1e9
     0x00030c94
     0x00030e15
     0x00004ad8
     0x00003f2f
     0x003a0c78
    End Call Stack


    Start heap available: 459276288
    Cur   heap available: 459079680
    Total Memory:         468647936

    Allocated
      1024 DpmiDjgpp.cpp:56
     33504 ghost.cpp:1396
        48 DiskDriveAccessExInt13.cpp:139
       528 IdeDmaServerPci.cpp:127
       528 IdeDmaServerPci.cpp:127
    Free
        64 GetDriveType.cpp:111
       512 DiskDriveAccessInt13.cpp:184
     32768 MsdosFile.cpp:368

    Fat details:

    NTFS details:
    ----------------

    NTFS Global Flags:
    ----------------
        contiguousWrite=1 forceDiskClusterMapping=0
        inhibitCHKDSK=1 ignoreBadLog=0 ignoreCHKDSKBit=0
        enable_cache=0 xfrbuflen=0
        last_attr_type = 0
        loadExact = 0
    ----------------

    Disk Info :
     remote.............0
     drive..............0
     sectorsUsedCount.......0
     estimatedUsedCount.....0
     numPartitions..............0
     Version............0

     # Ord Boot Id Ext     First        Num       Last       Used NTFS

    Disk Info :
     remote.............0
     drive..............0
     sectorsUsedCount.......0
     estimatedUsedCount.....0
     numPartitions..............0
     Version............0

     # Ord Boot Id Ext     First        Num       Last       Used NTFS

    Fixed Drives

    Drive 128 Maxtor 6E040L0 E131LFLN
    Int 13h
    Total Sectors            16450560
    Bytes per Sector         512
    MB                       8032
    Cylinders                1024
    Heads                    255
    Sectors per Track        63
    Successful IO Count      0

    Extended Int 13h
    Total Sectors            80291135
    Bytes per Sector         512
    MB                       39204
    Successful IO Count      0

    IDE using PIO
    Total Sectors            80293248
    Bytes per Sector         512
    MB                       39205
    Cylinders                16383
    Heads                    16
    Sectors per Track        63
    Successful IO Count      0

    IDE using UDMA (Active)
    Total Sectors            80293248
    Bytes per Sector         512
    MB                       39205
    Cylinders                16383
    Heads                    16
    Sectors per Track        63
    Successful IO Count      45

    Floppy Drives

    Drive 0
    Int 13h (Active)
    Total Sectors            2880
    Bytes per Sector         512
    MB                       1
    Cylinders                80
    Heads                    2
    Sectors per Track        18
    Successful IO Count      1

    Remote Drives
    AsyncIo : 0
    ConvMemoryAllocationFactoryDpmi diagnostic...
    =============================================

    Conventional Memory
    Initial Conventional Memory Size = 390464
    Current Conventional Memory Size = 255568

    Allocated
      1024 DpmiDjgpp.cpp:56
     33504 ghost.cpp:1396
        48 DiskDriveAccessExInt13.cpp:139
       528 IdeDmaServerPci.cpp:127
       528 IdeDmaServerPci.cpp:127
    Free
        64 GetDriveType.cpp:111
       512 DiskDriveAccessInt13.cpp:184
     32768 MsdosFile.cpp:368


    DiskManager diagnostic...
    =========================

    Fixed Drives

    Drive 128 Maxtor 6E040L0 E131LFLN
    Int 13h
    Total Sectors            16450560
    Bytes per Sector         512
    MB                       8032
    Cylinders                1024
    Heads                    255
    Sectors per Track        63
    Successful IO Count      0

    Extended Int 13h
    Total Sectors            80291135
    Bytes per Sector         512
    MB                       39204
    Successful IO Count      0

    IDE using PIO
    Total Sectors            80293248
    Bytes per Sector         512
    MB                       39205
    Cylinders                16383
    Heads                    16
    Sectors per Track        63
    Successful IO Count      0

    IDE using UDMA (Active)
    Total Sectors            80293248
    Bytes per Sector         512
    MB                       39205
    Cylinders                16383
    Heads                    16
    Sectors per Track        63
    Successful IO Count      45

    Floppy Drives

    Drive 0
    Int 13h (Active)
    Total Sectors            2880
    Bytes per Sector         512
    MB                       1
    Cylinders                80
    Heads                    2
    Sectors per Track        18
    Successful IO Count      1

    The following devices do not use an IRQ:
      (0x00, 0x00, 0x00):   IRQ: 0x00, INT#: -, Link: 0x00
         Class: Bridge, SubClass: Host/PCI
         Vendor: 0x1106, Device: 0x0204
      (0x00, 0x00, 0x01):   IRQ: 0x00, INT#: -, Link: 0x00
         Class: Bridge, SubClass: Host/PCI
         Vendor: 0x1106, Device: 0x1204
      (0x00, 0x00, 0x02):   IRQ: 0x00, INT#: -, Link: 0x00
         Class: Bridge, SubClass: Host/PCI
         Vendor: 0x1106, Device: 0x2204
      (0x00, 0x00, 0x03):   IRQ: 0x00, INT#: -, Link: 0x00
         Class: Bridge, SubClass: Host/PCI
         Vendor: 0x1106, Device: 0x3204
      (0x00, 0x00, 0x04):   IRQ: 0x00, INT#: -, Link: 0x00
         Class: Bridge, SubClass: Host/PCI
         Vendor: 0x1106, Device: 0x4204
      (0x00, 0x00, 0x07):   IRQ: 0x00, INT#: -, Link: 0x00
         Class: Bridge, SubClass: Host/PCI
         Vendor: 0x1106, Device: 0x7204
      (0x00, 0x01, 0x00):   IRQ: 0x00, INT#: -, Link: 0x00
         Class: Bridge, SubClass: PCI/PCI
         Vendor: 0x1106, Device: 0xb188, RoutePINS: 0x01, 0x02, 0x03, 0x05,
      (0x00, 0x0f, 0x00):   IRQ: 0xff, INT#: A, Link: 0x00
         Class: Mass Storage, SubClass: IDE Controller
         Vendor: 0x1106, Device: 0x0571
      (0x00, 0x11, 0x00):   IRQ: 0x00, INT#: -, Link: 0x00
         Class: Bridge, SubClass: PCI/ISA
         Vendor: 0x1106, Device: 0x3227, RoutePINS: 0x01, 0x02, 0x03, 0x05,
      (0x00, 0x18, 0x00):   IRQ: 0x00, INT#: -, Link: 0x00
         Class: Bridge, SubClass: Host/PCI
         Vendor: 0x1022, Device: 0x1100
      (0x00, 0x18, 0x01):   IRQ: 0x00, INT#: -, Link: 0x00
         Class: Bridge, SubClass: Host/PCI
         Vendor: 0x1022, Device: 0x1101
      (0x00, 0x18, 0x02):   IRQ: 0x00, INT#: -, Link: 0x00
         Class: Bridge, SubClass: Host/PCI
         Vendor: 0x1022, Device: 0x1102
      (0x00, 0x18, 0x03):   IRQ: 0x00, INT#: -, Link: 0x00
         Class: Bridge, SubClass: Host/PCI
         Vendor: 0x1022, Device: 0x1103
    The following hard wire-ord devices share IRQ 10:
      (0x00, 0x10, 0x00):   IRQ: 0x0a, INT#: A, Link: 0x01
         Class: Serial Bus, SubClass: USB UHCI
         Vendor: 0x1106, Device: 0x3038, RoutePINS: 0x01, 0x02, 0x03, 0x05,
      (0x00, 0x10, 0x01):   IRQ: 0x0a, INT#: A, Link: 0x01
         Class: Serial Bus, SubClass: USB UHCI
         Vendor: 0x1106, Device: 0x3038, RoutePINS: 0x01, 0x02, 0x03, 0x05,
      (0x01, 0x00, 0x00):   IRQ: 0x0a, INT#: A, Link: 0x01
         Class: Display, SubClass: VGA compatible
         Vendor: 0x1106, Device: 0x3108, RoutePINS: 0x01, 0x02, 0x03, 0x05,
    The following hard wire-ord devices share IRQ 5:
      (0x00, 0x10, 0x02):   IRQ: 0x05, INT#: B, Link: 0x02
         Class: Serial Bus, SubClass: USB UHCI
         Vendor: 0x1106, Device: 0x3038, RoutePINS: 0x01, 0x02, 0x03, 0x05,
      (0x00, 0x10, 0x03):   IRQ: 0x05, INT#: B, Link: 0x02
         Class: Serial Bus, SubClass: USB UHCI
         Vendor: 0x1106, Device: 0x3038, RoutePINS: 0x01, 0x02, 0x03, 0x05,
    The following hard wire-ord devices share IRQ 11:
      (0x00, 0x10, 0x04):   IRQ: 0x0b, INT#: C, Link: 0x03
         Class: Serial Bus, SubClass: USB EHCI
         Vendor: 0x1106, Device: 0x3104, RoutePINS: 0x01, 0x02, 0x03, 0x05,
      (0x00, 0x11, 0x05):   IRQ: 0x0b, INT#: C, Link: 0x03
         Class: Multimedia, SubClass: Audio
         Vendor: 0x1106, Device: 0x3059, RoutePINS: 0x01, 0x02, 0x03, 0x05,
      (0x00, 0x13, 0x00):   IRQ: 0x0b, INT#: A, Link: 0x03
         Class: Network, SubClass: Ethernet
         Vendor: 0x10ec, Device: 0x8139, RoutePINS: 0x03, 0x05, 0x01, 0x02,



    FilesystemManager diagnostic...
    ===============================

    Volume 1
    VolumePos: 1.2:
    DriveLetter:
    Description:   11.72GB Primary Disk 0 Offset    7.82GB   11.72GB Maxtor 6E040L0 E131LFLN
    Type:        fsfNtfsWindowsXP
    Name:       

    Volume 2
    VolumePos: 1.3:
    DriveLetter:
    Description:   18.74GB Primary Disk 0 Offset   19.54GB   18.74GB Maxtor 6E040L0 E131LFLN
    Type:        fsfNtfsWindowsXP
    Name:        IMAGE


    FilesystemMounter diagnostic...
    ===============================


    LfoFilesystemManager diagnostic...
    ==================================

    Filesystem Index: 0
    Filesystem Descriptor:
     ID's:
       ID Type: 2
       ID: A:
     DriveType: 2
     No FilesystemInfo structure.
     Filesystem has no VolumePtr

    Filesystem Index: 1
    Filesystem Descriptor:
     ID's:
       ID Type: 2
       ID: C:
     DriveType: 4
     No FilesystemInfo structure.
     Filesystem has no VolumePtr

    Filesystem Index: 2
    Filesystem Descriptor:
     ID's:
       ID Type: 1
       ID: 1.1:
     DriveType: 4
     No FilesystemInfo structure.

    Filesystem Index: 3
    Filesystem Descriptor:
     ID's:
       ID Type: 1
       ID: 1.2:
     DriveType: 4
     FilesystemInfo:
       formatType: 8
       volumeName:

    Filesystem Index: 4
    Filesystem Descriptor:
     ID's:
       ID Type: 1
       ID: 1.3:
       ID Type: 4
       ID: IMAGE:
     DriveType: 4
     FilesystemInfo:
       formatType: 8
       volumeName: IMAGE


    *********************************



  • 6.  RE: Error 10030 - HELP!

    Posted 05-25-2007 02:20 AM
    'Geezwiz',

    In your case, command line suggests that you use unicasting, so it should not be a multicast relate problem.

    Did you get this in only one (or same model) of machines? There is a possibility that the new version of the network driver is not compatible with your network card. If that is the case, could you replace it with a older version of the driver?

    Then you indicate that this only happens if the image is stored in the Console. Does it mean that if you copy the image to a network drive and run the same task, it is working? If that is the case, it is cannot be network driver related. You say that there is no firewall, but is there any antivirus products installed in the server?

    Krish


  • 7.  RE: Error 10030 - HELP!

    Posted 05-25-2007 06:46 AM
    Krish,
    When I mean everything ,everything! I have tried unicast,multicast and direct broadcast, same issue. I thought at first it was the Realtek driver  and did eveything I could with that. Then I tried another PC with a Nvidia Nic, same issue. So I gave up on the Nic being the culprit.
    Let me clarify about where the image is stored. At first I had it stored on a seperate server from the ghost server (same issue) then I moved the image to the ghost server, same issue. If a patition image is stored on the PC  in a second partition.  The PC will ghost from the console with out any problems, so it seems to be only when the cast server needs to be used that ghost does not communicate with the cast server.
    I have the antivirus disabled on the ghost server and the pc i'm troubleshooting on.
    I am going to try to take a network trace today and i'll post those results.
    Paul aka geezwhiz



  • 8.  RE: Error 10030 - HELP!

    Posted 05-26-2007 03:55 AM
    Hi Paul,

    Thanks for the details -

    Everything points to something blocking only the GhostCast transmissions. A network trace would be great. If it is too big to post here, please let me know.

    How do you connect the Server and the Client? Are they in the same hub or going through a switch? Is there any possibility of having a hardware firewall in between?

    Krish


  • 9.  RE: Error 10030 - HELP!

    Posted 05-27-2007 09:06 AM
    The client and server are on 2 seperate subnets, They are in a controlled Lab. They comunicate through a router and a switch. My Network setup has not changed except for the  upgrade from GSS 1.1 to 2.0.1. I did not have the time on Friday for a trace, hopefully i can get one on tuesday.
    How does the client communicate with cast server so it will start? What Port # ? Something had to change from v1.1 to v2.01 that my network is choking on?
    Thanks


  • 10.  RE: Error 10030 - HELP!

    Posted 05-28-2007 02:09 AM
    No, there were no major changes to the process. I cannot think of any reason why this is happening, just after the upgrade.

    Basically it's port 6666 and 7777 that's required for the GhostCast server to establish the connection. After that it will use dynamic ports obtained from Windows. We have added more details in 2.0 manual (appendix L, page 569).

    Is it possible to use the old GhostCast server in the same machine if you still have the install set of 1.1? Just to see actually this is a problem specific to 2.0?


  • 11.  RE: Error 10030 - HELP!

    Posted 05-29-2007 08:07 AM
       I must correct myself, when i said nothing has changed I meant in my network. Originally i had 1.1 on a domain controller & like i mentioned before I had no problems. i upgraded the 1.1 to 2.0 and that's when bad things happened. I had the same cast server problem plus other issues with the clients contacting the server, the server recognizing clients, browsing the network.
       I read somewhere in the knowledge base that ghost should not be installed on a DC so I figured that was why it was acting so strange. I uninstalled it off the DC and did a fresh install of 2.0 on a member server. Also did the update to 2.0.1.
       Well with the member server install, all of my network and client issues went away except the contacting of the cast server.





  • 12.  RE: Error 10030 - HELP!

    Posted 05-29-2007 01:23 PM
    I have a Ethereal Network trace from Ghost server to client . I have it in a .TXT or a Ethereal .cap file how would you like it?


  • 13.  RE: Error 10030 - HELP!

    Posted 05-30-2007 03:50 AM
    Hi Paul,

    .cap files would be great. I have send a message to you with details.

    Krish


  • 14.  RE: Error 10030 - HELP!

    Posted 05-31-2007 05:21 PM
    My problem has been solved. It turns out that McAfee Anti-Virus (Enterprise Edition) was blocking the ghost cast sessions. In McAfee AV there's an 'Access Protection' option entitled 'Prevent IRC Communications' that is set to 'block' by default. That was the culprit. I set it to 'not block' on my Ghost Server and suddenly I was in business.
     
    Leif


  • 15.  RE: Error 10030 - HELP!

    Posted 06-08-2007 12:23 PM
    For informational purposes, I have had this problem consistently with McAfee VirusScan. Not only does Access Protection block port 6666 by default, but I have had to go back and re-input excluded processes (on Ghost server and clients) where they were apparently deleted when an automatic update of McAfee was done. I don't know if it does it just when a full application update is done or if it does it when a dat file is updated also. Very disturbing! Even if you just uncheck them, they are turned back on with an update. I finally said to heck with it and just deleted both "Prevent IRC communication" options from the rules. So far, they haven't come back.
     
    Gary


  • 16.  RE: Error 10030 - HELP!

    Posted 11-10-2009 05:12 PM
    Are you trying to ghost a client that has multiple NICs (IE redundancy on a server)? If so, and one is idle/disabled in Windows, it might load the correct driver, but not catch the correct NIC. May need to disable the idle NIC in the BIOS. Resolved my issue.

    JCoz