Client Management Suite

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  • 1.  Which report can check agent unable to connect task server?

    Posted Jun 29, 2022 03:41 PM
    As some agent unable to connect task server, we would like to know how many agent got the same issue. which report can check it?




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    Best Regards,
    Mon
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  • 2.  RE: Which report can check agent unable to connect task server?

    Broadcom Employee
    Posted Jun 29, 2022 08:09 PM
    Edited by Igor Perevozchikov Jun 30, 2022 12:57 AM

    Hi Mon M!

    Please check this discussion and custom report there. Probably this is what you are looking for.

    https://community.broadcom.com/symantecenterprise/communities/community-home/digestviewer/viewthread?MessageKey=fe1ba458-6f30-4a4c-84ab-213e3f2202eb&CommunityKey=bf23126f-6eab-4bbe-965d-e26838c079e0&bm=fe1ba458-6f30-4a4c-84ab-213e3f2202eb#bmfe1ba458-6f30-4a4c-84ab-213e3f2202eb

    What Symantec Management Agent version you have?
    Probably you have problem with Task Server registration because of known issue which is fixed in cumulative point fixes?
    ITMS 8.6 POST RU1 fix: https://knowledge.broadcom.com/external/article/221269/cumulative-post-itms-86-ru1-point-fixes.html
    ITMS 8.5 POST RU4 fix: https://knowledge.broadcom.com/external/article?articleId=198337 

    Best regards,
    IP.



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