WebFilter / Intelligence Services

Certain users not appearing in internet history report

  • 1.  Certain users not appearing in internet history report

    Posted 07-10-2018 03:04 PM

    I'm trying to run a report for a specific user using the report request section of symantec.cloud (we use messagelabs and web filtering), when I try to apply a filter for the specific user it returns empty reports. When I remove the filer it returns a report for the entire company, but some users are missing. The test user in this case is myself and I noticed when I ran the no user filter report that the only people I could tell were myself and another IT technician. However a third technician was in the report and I cannot see any difference between his account and my own, does anyone know a solution so the report returns all users or the filter will actually apply to myself?

     

    Thanks