Workspace Profiles

Expand all | Collapse all

Windows Firewall Keeps Turning On

  • 1.  Windows Firewall Keeps Turning On

    Posted 03-23-2018 11:50 AM

    I need some help with an issue with Windows Firewall. We disable Windows Firewall so that it does not interfere with Symantec. But for some reason it keeps turning back on, on its own. I tried the Windows Integration setting on the Firewall Policy. I set it to Disable Always and Enabled the Message for Windows Firewall Disabled. But when I labbed that setting, Windows Firewall was still on. I need help on how to keep this off because it is interfering with more and more computers. Thank you!



  • 2.  RE: Windows Firewall Keeps Turning On

    Posted 03-23-2018 11:52 AM

    Hi Tyler,

    What's the exact SEP client version in use and for what OS is this occurring on?

    Thanks!

    -Brian



  • 3.  RE: Windows Firewall Keeps Turning On

    Posted 03-23-2018 12:08 PM

    SEP Client Versio is 14.0.1904.000

     

    And the OS is Windows 7 Pro



  • 4.  RE: Windows Firewall Keeps Turning On

    Posted 03-23-2018 12:11 PM

    You're running the RTM version of SEP 14 (first version from October 2016). Do you have the option to upgrade to SEP 14. RU1 MP1 on the problem client to test? I believe this was a known issue/bug and has since been fixed. I'd have to dig around for the KB article or fix notes though.



  • 5.  RE: Windows Firewall Keeps Turning On

    Posted 03-23-2018 12:31 PM

    I could test that. But why wouldn't the setting in it's fiewall policy not disable the firewall?



  • 6.  RE: Windows Firewall Keeps Turning On

    Posted 03-23-2018 12:33 PM

    Was this working previously, without this happening? Or did something change, like upgrading to this version of SEP 14?



  • 7.  RE: Windows Firewall Keeps Turning On

    Posted 03-23-2018 12:35 PM

    We weren't having issues until last week. Then Windows Firewall was preventing computers from communicating with our servers.



  • 8.  RE: Windows Firewall Keeps Turning On

    Posted 03-23-2018 12:38 PM

    And the policy on the client matches what's showing in SEPM?

    If nothing has changed on the SEP end, it will be tough to say from my perspective. Since you can re-produce this, I'd suggest collecting data and getting it over to support:

    https://www.symantec.com/connect/forums/data-collect-support-when-opening-case

     

    Should be a full a SymDiag report that's needed.



  • 9.  RE: Windows Firewall Keeps Turning On

    Posted 03-23-2018 01:33 PM

    The Policy on the client has the Windows Integration Setting on its Firewall Policy. But even after the heartbeat it does not disable Windows Firewall. Just trying to figure out why that would be.