Can anyone provide me the Different Virus cleanup resolution steps and tools as in my organization, as I wanted to learn in case any m/c which will be infected with virus and can't be cleaned up through SEP client. Please guide for resolve such issues.
Security Best Practice Recommendations
Best practices for responding to active threats on a network
Security Response recommendations for Symantec Endpoint Protection settings
Best Practice when Symantec Endpoint Protection or Symantec AntiVirus is Detecting a File that is Believed to be Safe
Check this thread
Thnaks Manish for providing references.
Basically Symantec provides Power eraser and SERT tool to scan infected machine if SEP is not working
Download Sep support tool & scan the affected system with power eraser.
Power eraser user guide.
Here is the location of the Symantec Endpoint Protection Support Tool:
Symantec Endpoint Recovery Tool
What does the full scan from the Symantec Endpoint Recovery Tool (SERT) CD scan ?
Online scan for virus and threat
Manually delete Trojan