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Keeps getting Norton Security subscription expired, not so

  • 1.  Keeps getting Norton Security subscription expired, not so

    Posted 05-16-2018 11:17 AM

    I renewed the Norton Security with a multiple device subscription at Amazon.  Both devices laptops with Windows are now updated and all is fine.  Howver, I keep getting an email on the second device renewed saying the the subscription expired.  The email is to an older email name, I have no idea where on Symantec's website that is.  My Account tells me clearly both devices are updated.  So how do I stop the emails?

    The Norton community said I have to ask at a Symantec forum.  So here I am.



  • 2.  RE: Keeps getting Norton Security subscription expired, not so

    Posted 07-01-2018 01:37 PM

    Hi, if you go into the help menu (top right) in the bottom right  of the next window you'll see "enter product key" re-enter your product key and it'll re-activate your software for the correct number of days.

    Hope that helps