I'm having a problem with sending mail via a continuous integration server (Cruise Control.net). I'm not sure whether the issue lies with CC.Net or with SEP, so any help with diagnosis would be really appreciated!
I have a small C# app that uses the .Net SmtpClient class to send mail via the company's smtp server. When I run this from the DOS prompt, the mail is received instantly.
When I run the same C# app through cruise control, the mail doesn't get sent, and the smtp connection times out.
However, if I then disable the Internet Email Auto-Protect option and try again, the mail gets sent with no problems.
There are no logs in SEP related to this at all.
The machine is running Win7 x64, SEP version 12.1.1101.401 (Release), RU1 MP1.
(I've seen a few mentions of Internet Email Auto-Protect not being supported on x64 machines - is that still the case?)
Any help with working out what the problem is would be great!
Check this thread you can uninstall your 3rd party tool or disable NTP feature .
On the Advanced tab for Internet Email Auto Protect, uncheck the outbound worm heuristics option and try again to see what happens
Disabling the NTP didn't help. Neither did unchecking the outbound worm heuristics option.
Symantec recommended remove the tool either Disable Internet Email Auto-Protect option
Workaround: Remove the email tools or improve the connectivity to the email server.
Article URL http://www.symantec.com/docs/TECH171706
Have a look at this KB:
64 bit not supported
I know our IT department is loathe to remove it. I've asked whether we can remove/disable it - I've also pointed out the 'not supported on x64' to them.
I'll just have to try again...
The Article highlighted above by Brian is for SEP 11.x and not for SEP 12.1 RU1 MP1.
Email scanning is for sure Supported in all 64 bit machines installed with SEP 12.1.
The Symantec Endpoint Protection client also provides outbound email heuristics scanning. The heuristics scanning uses Bloodhound Virus Detection to identify the risks that may be contained in outgoing messages. When the client scans outgoing email messages, the scan helps to prevent the spread of risks. These risks include the worms that can use email clients to replicate and distribute themselves across a network.
Email scanning does not support the following email clients:
HTTP-based email such as Hotmail and Yahoo! Mail
In your case, it is recommended to either change the port usage by your application (if possible) OR Disable the Internet Email scanning.
Hope that helps!!
Is there an updated KB so people aren't getting confused?
All Features of SEP 12.1 are supported on 64 bit OS
Reference: Difference between SEP 11 & SEP 12.1
Yes I understand all of that, I'm simply asking if there will be an updated KB for 12.1 relating to Internet Email Auto-Protect?
Not everyone who is searching will stumble upon the above and may not know this. An update to the existing KB with 12.1 information would be ideal.
When Searching for an Article, it is important to check which product it is pertaining to. This could be simply be checked by clicking on "Product(s) - Show All" hyperlink as shown below:
However, I appreciate you highlighting this... and I am working on your Request.. I would make sure I update this Document as required.
Thanks Mithun, much appreciated.
Brian it seems you are right. After a long conversation here, I would go with what is right..
Symantec Internet Email Auto-Protect is not supported on 64 Bit machines.
Please refer to the Page 63 of the Client guide of SEP 12.1 RU2
I have made necessary changes to the Article and published.
Great, thanks for looking into and making the change. Much appreciated.
Sorry for the slow response - stopped for christmas before the end of this!
Many thanks for the update