hi sir John Owen good day, I have similar problem of Sauli Wagner, how to install the missing certificate in trusted root cert and where I can download the certificate,
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It is likely you are missing a needed certificate in your Trusted Root Certs.
See: After upgrading Symantec Endpoint Protection Manager to version 14.3 RU1, LiveUpdate stops working properly (broadcom.com)
If you cannot figure this out please open a case with support.
Thanks,
John Owens
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John Owens
Strategic Support Engineer | Symantec Endpoint Security Division (SES)
Broadcom Software
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Original Message:
Sent: Jan 28, 2022 01:09 PM
From: John Owens
Subject: Symantec upgrade SEPM version 14.3 Mp1 to 14.3 RU3 liveupdate error
It is likely you are missing a needed certificate in your Trusted Root Certs.
See: After upgrading Symantec Endpoint Protection Manager to version 14.3 RU1, LiveUpdate stops working properly (broadcom.com)
If you cannot figure this out please open a case with support.
Thanks,
John Owens
------------------------------
John Owens
Strategic Support Engineer | Symantec Endpoint Security Division (SES)
Broadcom Software
Original Message:
Sent: Jan 28, 2022 12:50 PM
From: SAULI WAGNER
Subject: Symantec upgrade SEPM version 14.3 Mp1 to 14.3 RU3 liveupdate error
Hi!
" f you change the setting "Use a specified internal LiveUpdate server" to HTTP://liveupdate.symantecliveupdate.com does it start working?"
I change this settings and this works..but I don't understand why this setting is "InternalLiveupdate" works...but many thx.
Original Message:
Sent: 1/28/2022 11:15:00 AM
From: John Owens
Subject: RE: Symantec upgrade SEPM version 14.3 Mp1 to 14.3 RU3 liveupdate error
Hi Sauli,
With the upgrade we changed from HTTP to https for LiveUpdate.
If you change the setting "Use a specified internal LiveUpdate server" to HTTP://liveupdate.symantecliveupdate.com does it start working?
If so, it could be certificate-related. You would need to run Symdiag and collect LiveUpdate WPP logs to see the error. I would open a case to get help with that.
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John Owens
Strategic Support Engineer | Symantec Endpoint Security Division (SES)
Broadcom Software
Original Message:
Sent: Jan 28, 2022 10:55 AM
From: SAULI WAGNER
Subject: Symantec upgrade SEPM version 14.3 Mp1 to 14.3 RU3 liveupdate error
I upgraded from SEPM version 14.3 MP1 to 14.3 RU3. The SEPM server no longer responds to the liveupdate. Clients is ok, I have manually updated the virus definitions on the SEPM server. Is there a fault in the certificate?
I use proxy
