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Event: 7023 and 20035 after upgrading from SEP 11 to 12.1

  • 1.  Event: 7023 and 20035 after upgrading from SEP 11 to 12.1

    Posted 04-17-2012 12:04 PM

    Getting the following event errors continuously throughout the day on several machines.  This started occurring after the SEP upgrade.  Decommissioned SEP 11 on Server 2003 platform after moving and migrating policies to SEP 12.1 on Server 2008x86 Standard SP1.  It seems like this was an issue in version 11 but was fixed with an update.  is the issue back in versaion 12.  Anyone else come across this?

     

    Event logs are as follows:

    Log: System

    Type: Error

    Event: 7023

    Agent Time: 2012-04-17 09:10:04Z

    Event Time: 02:08:12 PM 17-Apr-2012 UTC

    Source: Service Control Manager

    Category: None

    Username: N/A

    Computer: CFHP2804

    Description: The Remote Access Connection Manager service terminated with the following error:

    Access is denied.

     

    ------------------------------------------------------------

     

    Log: System

    Type: Error

    Event: 20035

    Agent Time: 2012-04-17 09:10:04Z

    Event Time: 02:08:12 PM 17-Apr-2012 UTC

    Source: Rasman

    Category: None

    Username: N/A

    Computer: CFHP2804

    Description: Remote Access Connection Manager failed to start because it could not create buffers.

    Restart the computer. Access is denied.

     

     



  • 2.  RE: Event: 7023 and 20035 after upgrading from SEP 11 to 12.1

    Posted 04-17-2012 12:37 PM


  • 3.  RE: Event: 7023 and 20035 after upgrading from SEP 11 to 12.1

    Posted 04-17-2012 12:59 PM

    That gave me something to go on.  I checked the SEP manager and the client shows it is waiting for a reboot.  The machine is rebooted daily so the agent must not have installed correctly.  I will redeploy the agent when the user is done for the day.

     

    Thank you.



  • 4.  RE: Event: 7023 and 20035 after upgrading from SEP 11 to 12.1

    Posted 04-17-2012 01:01 PM

    Great!



  • 5.  RE: Event: 7023 and 20035 after upgrading from SEP 11 to 12.1

    Posted 04-17-2012 04:14 PM

    Reinstalling the agent resolved the issue.

     

    Thanks again



  • 6.  RE: Event: 7023 and 20035 after upgrading from SEP 11 to 12.1

    Posted 04-18-2012 04:21 AM

    mkraemer 

    Please mark the solution.