I have to say I'm very annoyed about this too. Configuring the exception wasn't working so I had to work with a Symantec support technician to fix it. It took a few days and just when I'd got the exclusion fixed they recategorized it from hacktool to other and I had to do it again. Now I can download and use the scanner but whenever a full system scan runs it still gets quarantined, although it does allow me to undo it.
That's annoying enough on it's own but I feel that that there's a much larger principal at stake here. If Symantec feel it's ok to block legitimate applications then what's to stop them doing it again and again? There are a few hundred users in my IT department alone, and I don't want them coming to me every week to have another tool unblocked. It doesn't take much for the department to lose confidence in an application and I still get comments about the memory leak in an earlier release of SAV.
I'm refusing to let this drop with my account manager and I won't give in until either they remove Angry IP scanner from their definitions or my company is no longer using SAV. I received this response today:
"SR fully understands that the use of these tools is legitimate for network administrators and their purpose is not to decide on behalf of them what tools they want to use in their environment but instead to allow more control on the use of such tools"
If that's the case why does it get quarantined automatically? And how does putting Angry IP scanner in the same category as applications that install themselves without asking give me more control?
Message Edited by MrChen on 07-25-200707:34 AM
Hi MrChen, HurricaneAndrew, TomRobinette, sb13, et al,
Wow this has been going on for too long, sorry. I have only monitored the Symantec Endpoint Protection forum and stumbled over this threat now that Endpoint Protection is released and the forums merged. If at least one of you can disclose their real identify and provide me with a support case number (in a private message) I can escalate this.
I hope we can find a solution soon.