Endpoint Protection

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Forgot Admin Password - Console

  • 1.  Forgot Admin Password - Console

    Posted 01-13-2020 12:25 PM

    Hi all,


    We forgot the admin password to login into the SEP 14 Manager! I tried to change pass with "Forgot your password?" but we not received the email to change the password.


    Any ideas to restore my access to SEP manager?


    Many Tks!

  • 2.  RE: Forgot Admin Password - Console

    Posted 01-14-2020 02:33 AM

    You've done what you need too, but are you sure your email settings are correct? Are you checking the correct email account? Check below:



  • 3.  RE: Forgot Admin Password - Console

    Posted 01-14-2020 06:54 AM

    If someone has a personal system admin account you can log in go to admin > Administrators > highlight the admin account > change password. 

    The forgot password will only work if you have the correct recovery email setup and a mail relay setup in your SEPM to be able to send the mail. 

    Check the article below for how to check the email address setup against the admin account

  • 4.  RE: Forgot Admin Password - Console

    Posted 01-14-2020 10:24 AM

    @craigEV and @GeoGeo

    Yes, all the mail settings are correctly! I confirmed that in the folder : Program Files x86 \ Symsntec\ Symantec Endpoint Protection Manager\ tomcat\etc   mail.properties file and all the informations are correctly.

    But, we don´t receive any email to change the password.

  • 5.  RE: Forgot Admin Password - Console

    Posted 01-14-2020 10:47 AM

    Yesterday i called to Symantec technician support and he access my server and help to solve the problem, below i try to explain the solution if someone goes through the same problem:


    1- The technician confirmed that all mail information are correct

    2- He Tried to click in "I Fogot my password....."  And confirmed no one mail are received

    3 - Technician sent to my a link (below) and asked to me to download PAPERCUT.exe 


    4- I install the PAPERCUT, when install finished i opened the program and tried again to click in "I Forgot My Password....."

    5- In the screen of PAPERCUT i received the mail with a link :"Click the following link to activate this temporary password"

    6 - After that I copied the password I received in PAPERCUT program and tried again to access SEP Manager

    7 - And i changed the admin password 

    8 - Works Fine!!


    OBS: Sorry For my English!!


    Thanks for all Help!

  • 6.  RE: Forgot Admin Password - Console

    Posted 01-16-2020 02:28 AM

    Thank you for this post.

    I have the same porblem, also have email address in mailconf.properties, receive informational email on it from SEPM, but when use "Forgot password" no mails received. I install PAPERCUT on SEPM server, try "forgot password", but any mails received in PAPERCUT

    Say please, in your enviroment, in mailconf.properties "mailserver" is  the same server SEPM ?

    I post here my mailconf.properties, please compure with your's or could you please post here your mailconf.properties ?


    my mailconf.properties

    #Thu Jan 16 09:36:11 MSK 2020