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Build 3892 GUI Crash

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  • 1.  Build 3892 GUI Crash

    Posted 01-23-2018 11:11 AM

    We installed build 3892 and getting reports from 2 users so far that upon reboot they are receiving an application error. smcgui.exe - application error. The instruction at 0x000000000003D9E0 refeenced memory at 0x0000000000039E0. The memory could not be written. Click on OK to terminate the program.

    We have tried uninstalling/reinstalling and this error has persisted.



  • 2.  RE: Build 3892 GUI Crash
    Best Answer

    Posted 01-23-2018 11:21 AM

    The comments towards the end of this thread also talk about this problem:

    https://www.symantec.com/connect/forums/sep-system-tray-icon-warns-multiple-issues-following-installation-january-3rd-2018-windows-se#comment-11963751

    I believe it comes down to ensuring the proper MS patch is applied



  • 3.  RE: Build 3892 GUI Crash

     
    Posted 01-23-2018 12:54 PM

    Hi Joel,

    The Microsoft updates mentioned in the thread linked by Brian may not yet be available through standard Windows Update, but you can download and apply them manually, or push them through WSUS or other means. 

    I did want to mention that this hotfix build of SEP 14 RU1MP1 (14 RU1MP1"a" - 14.0.3892.1101) was pulled from distribution since Microsoft patches resolved the SEP system tray icon issue the hotfix was intended to address.  It may be easier to simply revert back to the previous version of 14 RU1MP1 (14.0.3876.1100) if possible.  That said, the hotfix build is fully supported, so if you need assistance for this please open a case.  If you want to share the case number here or in a PM, I can help ensure it is handled properly.  Thank you. 



  • 4.  RE: Build 3892 GUI Crash

    Posted 01-23-2018 01:04 PM

    Thanks for the update I'll attempt to manually install that update.



  • 5.  RE: Build 3892 GUI Crash

    Posted 01-24-2018 12:48 PM

    Thank you for the help Matt and Brian.

    The following steps resolved my issues.

    Uninstall SEP build 3892.

    Install windows update KB4073290.

    Install SEP build 3876.