Data Loss Prevention

  • 1.  DLP Endpoint Agent Uninstall and Remove

    Posted Dec 11, 2019 08:19 PM

    I have been unable to find a solution to removing DLP Endpoint Agent 15.0 MP1.  We are in a situation whereby the uninstall password is unknown, and the entire infrastructure used with Symantec is no longer available.  This is a result of an acquisition.  Symantec support will not assist because I have no idea about support contract or serial number.  They claim if I repurchase the software, they would be able to assist with the uninstallation -- which is completely unacceptable.

    I have the original .MSI and install batch files, but it's my understanding that the hashed uninstall password that was used to perform the installation cannot be used to uninstall -- plaintext password is apparently needed.

    Can anyone assist?



  • 2.  RE: DLP Endpoint Agent Uninstall and Remove

    Posted Dec 12, 2019 03:02 PM

    Hi Rob

    Please go to setting > agent > agents password > configure and create a new uninstallation password and then you can uninstall the DLP agent 

     

    If your version doesnt have the above tab agents password , please create a new package from agent packaging and install it this will replace the old agent and hence you can uninstall 

     

    to uninstall the agent please check the below link 

    https://support.symantec.com/us/en/article.TECH247833.html

     

    please mark it as a solution if it solves your problem 



  • 3.  RE: DLP Endpoint Agent Uninstall and Remove

    Posted Dec 12, 2019 04:03 PM

    Hi Fady,

    That's the problem. No way to access the server (does not exist) to create a new installation package without a password.  The entire server infrastructure is inaccessible (decomissioned), now just left with laptops that have the agent, and no uninstall password!



  • 4.  RE: DLP Endpoint Agent Uninstall and Remove

    Posted Dec 12, 2019 04:11 PM

    Hi Rob 

    then you have to get the clean agent form the symantec support guys 

    Regards 

     



  • 5.  RE: DLP Endpoint Agent Uninstall and Remove

    Posted Dec 12, 2019 05:26 PM

    Yes!  That's exactly what I need -- the clean agent.  But support is not willing to assist directly.  Told me that I would need to work through a reseller.  So I'm stuck right now.



  • 6.  RE: DLP Endpoint Agent Uninstall and Remove

    Posted Dec 13, 2019 02:48 AM

    Hi Rob,

     

    With all respect: I hope the solution (if there is any) won't be publically posted here or anywhere else on the internet.

    Because any well-thinking administrator should consider you being a possible hacker.

    If anyone is able to provide you with an answer on removing the DLP Agent I'm certainly not the only one left with a security-risk and challenge to try and mitigate it. So maybe I'm silently hoping your question is unresolvable except by getting a hold of the original password.

     

    Regards,

    Constant



  • 7.  RE: DLP Endpoint Agent Uninstall and Remove

    Posted Dec 13, 2019 09:26 AM

    Constant,

    Thanks for your comments -- I actually don't disagree with you.  However, I would like nothing more than for Symantec to step up and remove their unwanted software from my system without the need for me to have to reload the entire OS.  It's beyond ridiculous for support to suggest I purchase the product for them to assist me with removing the product.

     

    Respectfully,

    Rob