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SEP 12.2 RU1 SMB error

Migration User

Migration UserMay 10, 2012 09:52 PM

  • 1.  SEP 12.2 RU1 SMB error

    Broadcom Employee
    Posted May 10, 2012 06:15 PM

    Hi All,

     

    When I try to run a scan on a specific folder by right clicking it I receive an error about not having enough free disk space to perform it.

     

    Any idea on how to fix this?

     

    Im running win7 64 bit EE

     

    Regards, 

    Roy_M



  • 2.  RE: SEP 12.2 RU1 SMB error

    Broadcom Employee
    Posted May 10, 2012 09:52 PM

    Can you verify disk free space size ?



  • 3.  RE: SEP 12.2 RU1 SMB error

    Broadcom Employee
    Posted May 10, 2012 09:56 PM

    Sure Manish, the C drive where it's installed has 65 gb free, the d drive has 280 gb free

     



  • 4.  RE: SEP 12.2 RU1 SMB error

    Broadcom Employee
    Posted May 10, 2012 09:58 PM

    hi Roy,

    Thanks..

    Kindly share snap shot and error code ?



  • 5.  RE: SEP 12.2 RU1 SMB error

    Broadcom Employee
    Posted May 10, 2012 10:35 PM
      |   view attached

    Sure thing Manish, it's attached.

    Now, it's in spanish and has no error code.

    In english it says something like: "Scan Failed: Insufficient free disk space to perform a scan"

     

    Regards,



  • 6.  RE: SEP 12.2 RU1 SMB error

    Broadcom Employee
    Posted May 10, 2012 10:45 PM

    Hi Roy,

    Just try to reinstall SEP Client and check again problem are occurred or not ?



  • 7.  RE: SEP 12.2 RU1 SMB error

    Broadcom Employee
    Posted May 11, 2012 02:58 AM

    please check as well the permissions to the %temp% folder - is the variable set for the temp folder to drive c: as well? the problem may occur if the temp is located on another partition with limited space

    what is the size of the pagefile for c:?

     



  • 8.  RE: SEP 12.2 RU1 SMB error

    Trusted Advisor
    Posted May 11, 2012 07:02 AM

    Hello,

    Here are few steps for your assistance:

    1. Make sure the Temp folder is cleared.
    2. Make sure that TEMP variable is configured correctly. The accounts SYSTEM, Administrator and Users should have the Full control on TEMP folder. 
    3. If the above 2 steps does not help, Try uninstalling SEP SBE 12.1 Client and Reinstalling it again. 


  • 9.  RE: SEP 12.2 RU1 SMB error

    Broadcom Employee
    Posted May 11, 2012 01:59 PM

    Manish: I did uninstall and reinstall. The problem Remains

     

    Any other Idea?

     

    Regards,



  • 10.  RE: SEP 12.2 RU1 SMB error

    Broadcom Employee
    Posted May 11, 2012 02:00 PM

     

    SebastianZ:
     
    Temp and TMP is directed to c:/temp
     
    Pagefile es autoassigned by OS. currently is 12 gb
     
    Permissions assigned to System, Everyone, Administrators and Users


  • 11.  RE: SEP 12.2 RU1 SMB error

    Broadcom Employee
    Posted May 11, 2012 02:02 PM

    Mithun:

     

    Temp is empty

    Environment variables checked and correct, temp and tmp goes to c:/temp

    Full control tu System, Everyone, Administrators, Users

    Already Uninstalled and reinstalled.

     

    Any other thing I could try?

     



  • 12.  RE: SEP 12.2 RU1 SMB error

    Broadcom Employee
    Posted May 11, 2012 03:38 PM

    First of all, thanks to everyone following this.

     

    Now, just an update, think this could be helpful to find the root cause:

     

    The users profile is directed to drive D, and the OS lives in C, this is for corporate reasons.

    Many applications fail to install or to open if the environment variables, such as TEMP and TMP are  directed to its default location %USERPROFILE%\AppData\Local\Temp while it resides on a drive different than the OS one.

     

    And if I rollback to the default path SEP 12.1 won't uninstall or install.

     

    So that's why we changed it to c:\temp

     

    any thoughts?

     

    Regards, 

    Roy_M

     



  • 13.  RE: SEP 12.2 RU1 SMB error

    Broadcom Employee
    Posted May 14, 2012 07:56 PM

    No one has any idea, no reference where to look, some previous experience or something else to share?



  • 14.  RE: SEP 12.2 RU1 SMB error

    Broadcom Employee
    Posted May 14, 2012 10:18 PM

    hi Roy,

    If you are not able to receive any solution.

    Please Contact Symantec Customer Care on this issue..

    http://www.symantec.com/support/assistance_care.jsp

    OR 

    Technical Support

    http://www.symantec.com/business/support/contact_techsupp_static.jsp

     

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:
    United States: 800-342-0652 (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

    India: Toll-Free 000 800 4401 456 directly

    IDD call: +61 2 8220 7111



  • 15.  RE: SEP 12.2 RU1 SMB error

    Broadcom Employee
    Posted May 15, 2012 12:20 AM

    i guess the drive in temp you have configured is causing the problem.can you change it back to the OS drive