In our SEP SBE on premise solution I had weekly / daily reports set up along with alerts such as new computers added to Symantec. These would automatically send to our email.
With the new Cloud service I don't see any way to set up reports to automatically send. I'm also not sure how alerts work, I had several machines with what I would consider alert material (Offline, Needs attention). I did set up a General Alert (Informational+) but I don't know what triggers it.
Select the 'Reports' option at the top.
You can setup a scheduled report or one for General Reports - Alert History.
You need to click through a couple screens but it will give you the option to send to the email of any users setup in the portal.
Thanks, found it.
How about the alerts?
Not very configurable from what I see.
On the Alerts tab select Alert Preferences which takes you to your profile where you can configure to whom alerts get sent
With respect to "what I would consider alert material (Offline, Needs attention)" you will find both the Partner Management Console and the Hosted Endpoint page completely useless.
For some - I will be polite, and say idiotic - reason, Symantec does not send any notification for issues with computers from the cloud portal.
It is a major product shortcoming, one that I have been trying to convey to the engineers for almost the entire time I've used the product.
Issues that the portal will flag:
Totally useless information and not something that warrants a "gold star."
Issues that have come to mind that were not flagged:
While these may not be show-stoppers, they do require manual intervention; and without alerts they are, in fact, problems. I've got over 50 clients on my PMC, so to manually check each one's status is truly a PITA. And to explain to a client why I need to remote in to take care of something, when I am providing them with a managed service plan, is often confusing. ["I thought you were supposed to know about problems beforehand." "Well, I would, except Symantec does things differently." "So why do you use them?" "..."]
For offline status you can run the Endpoint Summary report (which - thankfully - no longer has a "bug" that would display devices that had long been removed from your portal).