Symantec Cloud Automatic Alerts and Reports

[Migration User]

In our SEP SBE on premise solution I had weekly / daily reports set up along with alerts such as new computers added to Symantec. These would automatically send to our email.

With the new Cloud service I don't see any way to set up reports to automatically send. I'm also not sure how alerts work, I had several machines with what I would consider alert material (Offline, Needs attention). I did set up a General Alert (Informational+) but I don't know what triggers it.

[ℬrίαη]

Select the 'Reports' option at the top.

You can setup a scheduled report or one for General Reports - Alert History.

You need to click through a couple screens but it will give you the option to send to the email of any users setup in the portal.

[Migration User]

Thanks, found it.

How about the alerts?

[ℬrίαη]

Not very configurable from what I see.

On the Alerts tab select Alert Preferences which takes you to your profile where you can configure to whom alerts get sent
 

 

[kahml]

With respect to "what I would consider alert material (Offline, Needs attention)" you will find both the Partner Management Console and the Hosted Endpoint page completely useless.

For some - I will be polite, and say idiotic - reason, Symantec does not send any notification for issues with computers from the cloud portal.

It is a major product shortcoming, one that I have been trying to convey to the engineers for almost the entire time I've used the product.

Issues that the portal will flag:

• Removed cookies from the computer

Totally useless information and not something that warrants a "gold star."

Issues that have come to mind that were not flagged:

• Failed updates on a Windows server because there was insufficient space to unpack the file
• Desktops that were not receiving definitions because of an agent problem
• Any of the "needs attention" issues that crop up on an altogether too frequent basis

While these may not be show-stoppers, they do require manual intervention; and without alerts they are, in fact, problems.  I've got over 50 clients on my PMC, so to manually check each one's status is truly a PITA.  And to explain to a client why I need to remote in to take care of something, when I am providing them with a managed service plan, is often confusing.  ["I thought you were supposed to know about problems beforehand."  "Well, I would, except Symantec does things differently."  "So why do you use them?" "..."]

For offline status you can run the Endpoint Summary report (which - thankfully - no longer has a "bug" that would display devices that had long been removed from your portal).