Endpoint Protection Small Business Edition

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Symantec Cloud Automatic Alerts and Reports

  • 1.  Symantec Cloud Automatic Alerts and Reports

    Posted 03-11-2016 08:33 AM

    In our SEP SBE on premise solution I had weekly / daily reports set up along with alerts such as new computers added to Symantec. These would automatically send to our email.

    With the new Cloud service I don't see any way to set up reports to automatically send. I'm also not sure how alerts work, I had several machines with what I would consider alert material (Offline, Needs attention). I did set up a General Alert (Informational+) but I don't know what triggers it.



  • 2.  RE: Symantec Cloud Automatic Alerts and Reports

    Posted 03-11-2016 09:12 AM

    Select the 'Reports' option at the top.

    You can setup a scheduled report or one for General Reports - Alert History.

    You need to click through a couple screens but it will give you the option to send to the email of any users setup in the portal.



  • 3.  RE: Symantec Cloud Automatic Alerts and Reports

    Posted 03-11-2016 09:48 AM

    Thanks, found it.

    How about the alerts?



  • 4.  RE: Symantec Cloud Automatic Alerts and Reports

    Posted 03-11-2016 09:52 AM

    Not very configurable from what I see.

    On the Alerts tab select Alert Preferences which takes you to your profile where you can configure to whom alerts get sent
     

     



  • 5.  RE: Symantec Cloud Automatic Alerts and Reports

    Posted 03-13-2016 09:42 AM

    With respect to "what I would consider alert material (Offline, Needs attention)" you will find both the Partner Management Console and the Hosted Endpoint page completely useless.

    For some - I will be polite, and say idiotic - reason, Symantec does not send any notification for issues with computers from the cloud portal.

    It is a major product shortcoming, one that I have been trying to convey to the engineers for almost the entire time I've used the product.

    Issues that the portal will flag:

    • Removed cookies from the computer

    Totally useless information and not something that warrants a "gold star."

    Issues that have come to mind that were not flagged:

    • Failed updates on a Windows server because there was insufficient space to unpack the file
    • Desktops that were not receiving definitions because of an agent problem
    • Any of the "needs attention" issues that crop up on an altogether too frequent basis

    While these may not be show-stoppers, they do require manual intervention; and without alerts they are, in fact, problems.  I've got over 50 clients on my PMC, so to manually check each one's status is truly a PITA.  And to explain to a client why I need to remote in to take care of something, when I am providing them with a managed service plan, is often confusing.  ["I thought you were supposed to know about problems beforehand."  "Well, I would, except Symantec does things differently."  "So why do you use them?" "..."]

    For offline status you can run the Endpoint Summary report (which - thankfully - no longer has a "bug" that would display devices that had long been removed from your portal).