File System Auto Protect is Malfunctioning

[Migration User]

Hi Their,
We have migrated to Symantec from McAfee. The Installation of Symantec was carried out thro a script from cmd prompt.
Once the script runs successfully, it prompts to restart the machine in order to complete the installation process. We have successfully installed Symantec on the entire machine including servers and they are updating daily.

There are 3 machines which has some problem.
 

1. Once the installation completes, it is not prompting for "RE-START" the machine, even after hours.
2. It shows “Virus definitions are missing on this computer”.

I uninstall it completely, restart the machine and then installed it again, but the problem remains the same.
Please find the attached file

FYI,
I installed this with full Admin rights on all machines including these 3 computers.


Please advise with feasible solution.

Many Thanks
Muzaffar 
 

Attachment(s)

SYMANTEC - ERROR - MARCH 24.ppt   2.10 MB 1 version

[Migration User]

You may want to post this in the Security forum.  You'll get a better response.

https://www-secure.symantec.com/connect/security/forums

[Migration User]

I've moved this post...

[Migration User]

Title: 'File System Auto-Protect is malfunctioning'
Document ID: 2007112113262148
> Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2007112113262148?Open&seg=ent


Once done follow this


Title: 'How to update definitions for Symantec Endpoint Protection using the Intelligent Updater
'
Document ID: 2007100816530248
> Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2007100816530248?Open&seg=ent