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Moving to Braodcom from Symantec

  • 1.  Moving to Braodcom from Symantec

    Posted Jun 23, 2020 05:38 AM
    I am an old Symantec SEP customer.  All of my clients are scattered around and unmanaged.  When I last upgraded my account I did not upgrade the clients (all Windows 10 but various levels Pro and Home) from version 12.1.6 to the latest version 14.  I would now like to do that.  However, while I was able to register with the Broadcom site and it seemed to remember most of my old Symantec profile, I can not seem to create a new case.  I have all of my original Symantec purchase and product documents.

    Several required fields on the create case form will not accept my input, for example: Product, Company and Release.  I sometimes it says to select from a "dropdown" but there is not "dropdown".

    Can anyone offer some guidance/help.....RDK